Customer Support Administrator

Adecco; Bicester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An employment agency is seeking a Customer Support Administrator in Bicester, UK. The role involves managing customer enquiries, processing orders, and coordinating between teams. Ideal candidates will have experience in customer support, strong technical skills, and be proficient in SAP and Microsoft Office. The position offers hybrid work and several benefits including a discretionary bonus and 25 days holiday.

Benefits

15% discretionary bonus

Hybrid working – 3 days in the office

25 days holiday

Pension

Life assurance

Private medical

Qualifications

• Experience in a customer-facing support or sales role.
• Strong technical understanding and numeracy skills.
• Excellent communication, organisational skills, and attention to detail.
• Experience in an international company, ideally in industrial manufacturing is advantageous.

Responsibilities

• Act as the main point of contact for customers.
• Process quotes/orders and handle enquiries.
• Manage and distribute technical, commercial, and quality enquiries.
• Monitor project pipelines and forecasts for customer needs.
• Maintain accurate documentation and correspondence.
• Coordinate requests from Sales, Engineering, Supply Chain, and Finance teams.

Skills

Customer-facing support experience

Technical understanding

Strong numeracy skills

Communication skills

Organisational skills

Attention to detail

SAP knowledge

Proficiency in Microsoft Office

Job description

Are you looking for a position that offers hybrid working? Are you passionate about delivering exceptional customer service? Do you thrive in a environment where your contributions are acknowledged? If so, this could be the perfect opportunity for you.

Our client is looking for an experienced Customer Support Administrator to act as the main point of contact for customers, processing quotes/orders and handling enquiries. Additional duties will include:

• Manage and distribute technical, commercial, and quality enquiries
• Monitor project pipelines and forecasts to anticipate customer needs and market trends
• Maintain accurate, up-to-date documentation and correspondence
• Coordinate and follow up on requests from Sales, Engineering, Supply Chain, and Finance teams

The successful candidate will have:

• Experience in a customer-facing support or sales role
• Strong technical understanding and numeracy skills
• SAP knowledge and proficiency in Microsoft Office
• Excellent communication, organisational skills, and attention to detail
• Experience in an international company, ideally within industrial manufacturing would be an advantage but not essential

In return our client offers the following benefits:

• 15% discretionary bonus
• Hybrid working – 3 days in the office (Tue/Wed/Thu)
• 25 days holiday
• Pension
• Life assurance
• Private medical

For more information about this exciting opportunity, please contact Adecco Aylesbury or apply via this job site.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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