Customer Support Administrator

Faith Recruitment; Aldershot; On-site; GBP 22,000 - 30,000; Full time

Job summary

A dynamic recruitment agency is looking for an experienced Customer Service Administrator to join a supportive team in Aldershot. In this role, you will serve as the first point of contact for customer inquiries and manage ticket resolutions. The ideal candidate will possess excellent communication skills and thrive in a high-pressure environment. Enjoy a stable Monday to Friday office-based schedule with onsite parking, and contribute to a growing company by providing exceptional customer service.

Benefits

Supportive team environment

Onsite parking

Monday to Friday working hours

Opportunity to contribute to growth

Qualifications

• Previous experience in business-to-business customer service is preferred.
• Strong verbal and written communication skills are a must.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Manage the customer ticket queue and resolve issues timely.
• Input customer orders accurately into the system.

Skills

Excellent communication skills

Customer service experience

Ability to thrive in high-pressure environments

Attention to detail

Job description

Our client is looking for an experienced and dedicated Customer Service Administrator to join their dynamic and supportive team. The ideal candidate will have a background in business-to-business customer service and will play a key role in ensuring exceptional support for both new and existing customers.

Benefits

• A supportive and close-knit team environment.
• Onsite parking for convenience.
• Monday to Friday, office-based working hours—no weekends!
• Opportunity to contribute to a growing company.

Responsibilities

• Act as the first point of contact for customer inquiries via phone and email.
• Manage the customer ticket queue in collaboration with team members, ensuring timely resolution.
• Handle online quotations and orders.
• Input orders into the system with accuracy and efficiency.
• Share product knowledge with customers to provide support and advice.
• Collaborate with the Customer Service Manager to deliver an excellent customer experience.
• Troubleshoot delivery issues and demonstrate empathy when resolving problems.
• Assist the team with other administrative duties as required.

Qualifications

• Possess excellent communication skills, both verbal and written.
• Have previous customer service experience.
• Thrive in a high-pressure environment.
• Demonstrate great attention to detail.

Why Join Our Client's Team?

Be part of a busy and supportive team in a growing company. Take advantage of a stable Monday-to-Friday schedule and onsite parking! Apply now.