Customer Support

CV Recruitment; Stoke-on-Trent; Hybrid; GBP 27,000; Full time

Job summary

An established industry player is offering an excellent permanent opportunity in customer support. This role involves responding to customer enquiries, managing sales administration, and maintaining accurate records in CRM systems. The ideal candidate will possess strong organisational and communication skills, along with proficiency in Microsoft Office. Enjoy the flexibility of hybrid working, with a blend of home and office-based days, allowing you to balance your work and personal life effectively. If you're looking for a role where you can make a difference and grow your career, this is the perfect opportunity for you.

Qualifications

• Strong organisational and communication skills are essential.
• Experience in data entry and IT skills required.

Responsibilities

• Provide timely responses to customer enquiries via email and phone.
• Responsible for sales administration and data entry into CRM systems.

Skills

Organisational Skills

Written Communication

Oral Communication

IT Skills

Data Entry

Attention to Detail

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Customer Support

£26,613

Excellent Permanent Opportunity

Longbridge Industrial Estate

The Role:

Provide timely response to customer enquiries using email, phone as necessary

Responsible for sales administration; Receipt of customer order; order input; acknowledgement and issue of invoices and other supporting documents

Maintenance of usage reports including transaction reporting

Accurate entry of data into all company in-house CRM systems and maintaining the integrity of records

Dealing with telephone and email enquiries

Using a variety of software packages, such as Microsoft Word, Outlook, and Excel etc.

Liaising with staff in other departments and with external contacts

Sorting and distributing incoming post and organising and sending outgoing post;

Skills and Attributes required:

Strong organisational skills are essential

Strong written and oral communication skills are essential in order to respond to all customer enquiries in a professional manner

Strong IT skills and knowledge of the Microsoft Office suite

Experience of inputting data quickly and accurately

Attention to detail

Experience within a sales, logistics or supply chain support function is desirable

The Hours:

Hybrid working available:

Monday to Friday 8.30am – 5.30pm ½ lunch 40 hours

Hybrid is currently Monday & Friday home working

Office based: Tuesday, Wednesday & Thursday