Customer Support

Lloyds Bank plc; St Peter Port; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounted shopping

22 days holiday

Wellbeing initiatives

Parental leave

Job summary

Lloyds Bank plc in the Channel Islands is seeking a Customer Support specialist for Guernsey. This full-time, permanent role requires residing in Guernsey or holding a valid work permit, with hybrid work and in-office presence at least two days per week.

You will help customers across our branch network, Conversational Banking and telephony services, building trusted relationships and delivering fair outcomes while meeting regulatory standards and company values.

Qualifications

• A genuine people person who enjoys helping others and delivering outstanding customer service.
• Strong relationship-building skills, with the ability to quickly establish trust and rapport with customers.
• A customer-first mindset, demonstrating empathy, care, and integrity when resolving queries and providing support.
• A commitment to delivering on promises and going the extra mile to achieve the best outcomes for customers.
• A collaborative team player who works effectively with colleagues to meet customer needs and deliver excellent service.

Responsibilities

• Support relationships with external customers and stakeholders by providing timely, professional assistance and resolving routine queries
• Follow established policies, procedures, and regulatory requirements to ensure work is completed accurately and compliantly, escalating issues where appropriate
• Deliver excellent customer service by identifying customer needs and providing effective support through agreed processes and guidance
• Manage a variety of customer enquiries, including more complex cases, using sound judgement and established procedures to achieve positive outcomes
• Take ownership of your personal development, actively building your knowledge and skills through training, coaching, and learning opportunities.

Skills

People skills

Relationship-building

Customer-first mindset

Team player

Communication

Job description

End Date Tuesday 22 September 2026 Salary Range £34,726 - £34,726 We support flexible working – click here for more information on flexible working options

Flexible Working Options

Job Description Summary

This is a full-time, permanent role based in Guernsey. Please note this role is only available for colleagues residing in, or to those who hold right to work permits for Guernsey.

Job Title: Customer Support - Guernsey SALARY: £34,726 LOCATION(S): Guernsey HOURS: Full-time, 35 Hours WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you’ll be doing:

Customer Support colleagues play a vital role in helping customers across our branch network, Conversational Banking and telephony services. Working as part of a supportive team, you'll build strong customer relationships, identify and meet customers' financial and service needs, and deliver an exceptional customer experience. With a focus on achieving fair outcomes, particularly for vulnerable customers, you'll provide professional, efficient support while making appropriate referrals and ensuring all activity aligns with regulatory requirements, Group priorities, values, and our Code of Responsibility.

• Support relationships with external customers and stakeholders by providing timely, professional assistance and resolving routine queries
• Follow established policies, procedures, and regulatory requirements to ensure work is completed accurately and compliantly, escalating issues where appropriate
• Deliver excellent customer service by identifying customer needs and providing effective support through agreed processes and guidance
• Manage a variety of customer enquiries, including more complex cases, using sound judgement and established procedures to achieve positive outcomes
• Take ownership of your personal development, actively building your knowledge and skills through training, coaching, and learning opportunities.

Why join us?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

What we’re looking for?

• A genuine people person who enjoys helping others and delivering outstanding customer service.
• Strong relationship-building skills, with the ability to quickly establish trust and rapport with customers
• A customer-first mindset, demonstrating empathy, care, and integrity when resolving queries and providing support
• A commitment to delivering on promises and going the extra mile to achieve the best outcomes for customers
• A collaborative team player who works effectively with colleagues to meet customer needs and deliver excellent service.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper.

Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.

Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.

Should you wish to contact us for any reason, please email us at: [e-mail]

For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.