Customer Support

Bailies Coffee Roasters; Bristol; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a friendly and proactive individual to join their customer support team. In this engaging role, you will be the first point of contact for customers, taking orders and providing exceptional support over the phone. Your enthusiasm and strong communication skills will be key in delivering the outstanding service the company is known for. With personalized training and ongoing support for your growth, this is a fantastic opportunity to develop your career in a vibrant environment where a genuine passion for coffee is appreciated. Join a team that values personal development and offers a generous coffee allowance as part of the job!

Benefits

Personalised training

SCA Coffee Training Programme

Ongoing support for growth

Opportunities for career progression

Generous staff coffee allowance

Qualifications

• Enthusiastic and personable with strong communication skills.
• Proactive individual with a passion for helping others.

Responsibilities

• Be the first voice our customers hear and provide top-notch support.
• Take orders, solve problems, and deliver great service.

Skills

Communication Skills

Organisational Skills

Problem-Solving

Job description

Customer Support

We’re looking for a friendly and proactive individual to become a key part of our team at HQ. In this customer-focused role, you’ll be one of the first voices our customers hear when they get in touch. From taking orders to problem-solving and providing top-notch support over the phone, you’ll play an important part in delivering the great service we’re known for. We’re after someone enthusiastic and personable, with a genuine passion for helping others. Strong communication and organisational skills are a must. An interest in coffee is a bonus—but not a deal-breaker!

We offer:

1. Personalised training to help you hit the ground running
2. SCA Coffee Training Programme
3. Ongoing support for your growth and development
4. Opportunities to progress and grow your career with us
5. A generous staff coffee allowance (because great coffee is part of the job!)

Location: Bristol, UK.

This position is available for an immediate start.

Job Types: Full-time, Permanent