Customer Support

Virtual Bridges; Brighton; Hybrid; GBP 26,000; Full time

Job summary

A dynamic customer service company in Brighton is seeking a Customer Support Agent. Responsibilities include handling customer queries via various platforms and assisting other departments as necessary. Ideal candidates should be proficient in Google Drive and possess strong customer service skills. This is a full-time hybrid position requiring 3 days in the office.

Qualifications

• Proficiency in Google Drive (Gmail, Docs, Sheets, Slides).
• Excellent written and verbal communication skills.
• High level of accuracy and attention to detail.

Responsibilities

• Handle customer queries via phone, email, and live chat.
• Place customer orders using mapping tools.
• Assist other departments with queries.

Skills

Proficiency in Google Drive

Excellent communication skills

Attention to detail

Problem-solving approach

Strong customer service skills

1st Line Support experience

Tools

CRM systems

Job description

Overview

Customer Support Agent

Customer Service / Technical Support

Full Time Permanent Monday to Friday

£25,260

Hybrid / 3 days in office

Responsibilities

• Handle customer queries via phone, email, and live chat.
• Place customer orders using mapping tools.
• Monitor internal systems relevant to the role.
• Assist other departments, such as sales and consultancy teams, with queries as needed.
• Recommend suitable products and services to our customers.
• Leverage internal expertise to coordinate the handling of complex enquiries, ensuring timely resolution to customer satisfaction.

Required Skills & Qualifications

• Proficiency in Google Drive (Gmail, Docs, Sheets, Slides).
• CRM experience is preferred but not essential.
• Excellent written and verbal communication skills.
• A methodical and logical approach to problem-solving.
• Ability to work autonomously and as part of a team.
• High level of accuracy and attention to detail.
• Basic understanding of GIS is preferred but not essential.
• Strong customer service skills.
• Experience in 1st Line Support is advantageous.

Join Us!

If you have a passion for delivering exceptional customer service and are eager to learn and grow within a dynamic team, we want to hear from you!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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