Customer Supply Planner

Weetabix; Burton Latimer; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading food manufacturer in the United Kingdom is seeking a Customer Supply Planner for a 9-12 month fixed-term contract. You will ensure efficient product delivery and on-time performance, collaborating with various stakeholders. The ideal candidate is self-motivated with strong communication skills and experience in FMCG supply chain. This role offers a competitive salary and benefits with a hybrid working pattern.

Benefits

Annual bonus

Double-matched pension scheme

Healthcare plan

Discounted products

Investment in personal development

Flexible Working Policies

Enhanced parental leave

Qualifications

• Ability to influence and manage multi stakeholders in commercially sensitive situations.
• Numerate and analytical with a high level of accuracy.
• Experience in retail or manufacturing environment in a similar role within FMCG Supply Chain.

Responsibilities

• Oversee the entire ordering process, including processing, delivery, and invoice discrepancies.
• Proactively address issues affecting customer availability and service.
• Collaborate across functions to align strategies and implement key initiatives.

Skills

Self-motivated

Customer-facing skills

Communication skills

Teamworking skills

Analytical skills

Tools

Microsoft D365

Job description

Customer Supply Planner - 9-12 Month FTC

We utilise our Preferred Agency Supplier Partners as and when we require additional support

At Weetabix, we believe that diverse teams drive better ideas, stronger decisions, and a more inclusive workplace for everyone. We’re committed to building an organisation where people from all walks of life feel they belong—where different voices, experiences, and backgrounds are valued and respected.

We're always looking to connect with talented individuals who can help shape the future of our business.

Closing date: Tuesday 9th September
Interview process: One Stage Interview
Working pattern: Hybrid 2 Days per week on site - Weetabix Wednesday, where everyone comes into the office for some great collaboration and meetings -it’s a must! While we operate a hybrid working pattern, we are committed to providing reasonable adjustments or flexibility where needed.

We’re happy to make reasonable adjustments throughout the recruitment process—just let us know how we can support you.

Customer Supply Planner - 9-12 Month FTC

The Recipe (About the Role)

The Customer Supply Planner serves as the voice of the customer, prioritising their needs to ensure efficient product delivery and On Time In Full (OTIF) performance. This role involves collaboration with stakeholders across manufacturing, planning, warehousing, transport, and customers. Key responsibilities include producing accurate forecasts and demand signals in partnership with demand, forecasting teams, and commercial partners, aimed at maintaining product availability, reducing excess inventory, minimising costs, and enhancing overall operational efficiency.

• Customer Order Management - Oversee the entire ordering process, including processing, delivery, data alignment, returns, and invoice discrepancies.
• Customer Supply Issues - Proactively address issues affecting customer availability and service.
• Customer Risk Mitigation - Identify and address demand-supply imbalances and implement strategies to mitigate risks.
• Sales Opportunities - Collaborate with the business to reduce slow-moving items and clear aged stock.
• Demand / Forecasting - Lead short to medium-term forecasting and analyse order patterns to improve efficiency.
• Demand / Forecasting Risk Mitigation - Work with planning teams to maximise sales while ensuring future availability.
• Customer / Weetabix Strategy Alignment - Collaborate across functions to align strategies and implement key initiatives.
• Continuous Improvement - Lead and contribute to improvement projects aligned with strategic goals.

The Ingredients (What we need from you)

Key Skills

• Self-motivated, organised, fast paced, can-do attitude who takes the initiative.
• Strong customer customer facing role, communication, teamworking and relationship building skills.
• Ability to balance the dynamics of volume, sales, profit, and cost requirements.
• Ability to influence and manage multi stakeholders in commercially sensitive situations.
• Numerate and analytical with a high level of accuracy.

Desirable Skills

• Experience in a retail or manufacturing environment in a similar role within FMCG Supply Chain.
• A knowledge of Microsoft D365 or ERP equivalent.
• Weekend cover required approx. once in every 6 weeks.

Your Bowl of Perks (Benefits)

Competitive salary & Annual Flexible benefits

We offer a competitive salary and a comprehensive benefits package designed to support your wellbeing, career, and life outside work.

• Annual bonus %
• Double-matched pension scheme (up to 12% from us)
• Annual Salary review
• Healthcare plan
• Discounted Weetabix products

To support our employees, we also offer:

• Continued investment in your personal development
• We believe in balance, whether its for family, rest or simply time for you. As well as your holiday entitlement, You can purchase up to 5 days additional annual leave
• Access to 24/7 counselling service (via Grocery Aid partnership)
• Flexible Working Policies
• Enhanced Maternity / Paternity / Adoption Leave
• Additional Time Off for Fertility Treatment and Neonatal Care
• Working Parents Support Group
• Fully stocked kitchens filled with our delicious products for you to enjoy

To learn more about life at Weetabix, visit our careers page https://weetabixfoodcompany.co.uk/careers/

Please note: We benchmark roles based on your skills and experience, so we do not advertise fixed salary ranges.

Unfortunately, we are unable to provide sponsorship for this position; therefore, we are seeking candidates who do not require sponsorship.

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