Customer Supply Chain Manager - Cpd

L'OREAL GROUP; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

L'Oréal is seeking a Customer Supply Chain Manager to enhance omnichannel customer relations and ensure product availability. In this dynamic role in the London office, you will synchronize planning and commercial tasks to meet key performance indicators. Your proactive approach and analytical skills will help support L'Oréal's commitment to beauty and customer satisfaction.

Benefits

Up to 60% off products

Private medical and dental insurance

Discounted gym memberships

Enhanced family leave

Paid fertility leave

Access to leadership programs

Qualifications

• Enthusiastic approach to learning and problem-solving.
• Ability to manage time-sensitive situations under pressure.
• Capability to work both in teams and independently.

Responsibilities

• Manage day-to-day relationships with key retail accounts.
• Coordinate product delivery and stock management.
• Analyze KPIs for service improvements and stock availability.

Skills

Analytical mindset

Communication skills

Excel proficiency

Complexity management

Attention to detail

Teamwork

Proactive approach

Job description

Customer Supply Chain Manager

At L'Oréal, a Customer Supply Chain Manager manages the collaborative relationship with our key strategic Omni-Retail accounts. This involves both the management of the day-to-day relationship from order through to delivery, whilst also taking on projects to improve our ways of working and relationship with our customers.

You are the face of L'Oréal, but also the voice of the customer, ensuring we provide a service offering aligned to our customers' needs. You are passionate about product availability and will stop at nothing to ensure we have product on shelf, exactly when our consumers need it!

A DAY IN THE LIFE

You'll be joining the L'Oréal LUXE Customer Supply Chain Team, reporting to a Senior Customer Supply Chain Manager on operational tasks.

A L'Oréal Customer Supply Chain Manager's Day is a whirlwind of activity. Your role sits at the heart of L'Oréal, bridging the gap between the planning teams (launch, supply, demand) and commercial squads.

Your role is anything but ordinary. Imagine starting your day by learning that a recently launched fragrance, now on a star promotion in one of our biggest customers is over performing and that they are critically low in terms of stock cover within their central fulfilment centre.

Gaps are starting to appear on shelf in stores and the promotion only has one more week to run, urgent action is needed! You jump on a call with the supply and demand planning teams to check stock availability, once secured, you then liaise with the operational team to understand if an urgent out of schedule delivery can be made.

You call the customer, confirm when we deliver and then ask them to place the order urgently. Once the order is integrated later that day, you hand over order management responsibilities to the order to cash team. The order is prepared, despatched and you follow up with the customer to ensure they turnaround the stock to stores as quickly as possible. You inform the commercial squad who are eagerly monitoring retail performance.

All of this before your first coffee of the day and reviewing weekly intake and performance KPIs such as service rate, order fulfilment, on shelf availability (OSA) and online availability across (OLA) across your other key account customers.

Each KPI tells a different story where a deeper analysis and troubleshooting can often pull you in several exciting new directions. With several brands and complex catalogues to manage, it's often about making smart choices and working by exception.

It's a fast-paced, challenging, and rewarding role that sits at the heart of L'Oréal's commitment to beauty and customer satisfaction.

WHO YOU ARE

• You have an enthusiastic approach to learning
• You have excellent written and verbal communication skills
• You love to make the most of excel and other tools to produce data driven decisions
• You have an analytical mindset
• You have an ability to manage complexity and be able to consider things from multiple perspectives
• You have an ability to work accurately and quickly under time pressure, with a focus on attention to detail
• You have an ability to work as part of a team and individually
• You have a proactive approach to work and tasks

WHAT WE OFFER

Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.

Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.

Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!

WHO WE ARE

L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact.

Our Corporate Division supports the 4000+ strong workforce in the UK & Ireland. It's a fast-paced and dynamic environment when you'll have visibility over our 4 Divisions and play an integral role in moving our business forward. Our founder Eugène Schueller once said that "a company is not walls and machines, it's people, people, people". Joining our corporate teams means joining the world leader in beauty, at the cutting edge of innovation. But above all, it means becoming part of a team of talented and inspiring people.

HOW WE RECRUIT

At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.