Customer Supply Chain Manager

The Customer Collaboration Manager is responsible for leading supply chain collaboration with key accounts, fostering relationships with both internal and external stakeholders. This role aims to deliver projects and improve service level to increase store availability, whilst representing the voice of the customer within Beiersdorf. The role is pivotal in shaping our supply chain strategies and driving success for our key accounts. Join us in our mission to deliver exceptional service and value to our customers while fostering a culture of continuous improvement.

Your Tasks

Build and Maintain Strong Relationships

• Cultivate and sustain strong relationships with customer supply chain teams both internal and external commercial colleagues.
• Serve as a dedicated advocate for Beiersdorf’s supply chain within customers, consistently embodying our core values, of care, simplicity, courage, and trust.
• Ensure all customer-related activities are conducted with the utmost professionalism, accuracy, and timeliness.
• Establish joint working methodologies and facilitate regular face to face meetings to ensure alignment and collaboration.
• Present key information to the customer around assortment, promotions and ESG.

Support Operational Excellence through Joint Business Planning

• Develop and implement Joint Supply Chain Plans that drive business performance and establish best-in-class practices.
• Collaborate with customers to defining meaningful KPIs and review performance.
• Analyse customer data to support internal and external business planning.
• Proactively communicate future supply risks, escalate contingencies to our planning team and ensure a unified approach with customers.
• Align forecasting processes between supply chain and commercial teams, for promotions and new product launches.
• Support customers to manage inventory to maintain optimal store availability for promotions.

Drive Continuous Improvement and Cost Reduction Initiatives

• Identify and implement improvements to streamline product flow, ensuring timely delivery to shelves.
• Collaborate with key stakeholders to explore solutions that reduce complexity and costs while enhancing service levels and availability.
• Secure support from senior management and relevant stakeholders for specific collaboration initiatives, ensuring cross functional alignment.
• Act as the escalation point for supply-related issues, including complaints, delivery failures, and cancellations, ensuring prompt resolution to maximise customer satisfaction and minimise cost impacts.

Your Profile

• 2 years in a Supply Chain or Sales role (preferably in a similar role).
• Self-motivated and great at analysis, with a strong ability to monitor, measure, and report on performance.
• Strong understanding of supply chain principles and best practices.
• Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders.
• High attention to detail and a commitment to accuracy.
• Proactive, pragmatic, and results-driven, with a focus on cost efficiency and creative problem-solving.
• FMCG experience preferred.
• Proficient in Microsoft Office tools, especially Excel (Excel, Outlook, Teams, PowerPoint, etc).