Customer Supply Chain Lead — Fast-Growing FMCG Business

JR United Kingdom; Windsor; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established high-growth FMCG company is seeking a Customer Supply Chain Lead to enhance supply chain excellence and strengthen partnerships with key retail partners. This pivotal role connects supply chain and sales functions, ensuring high service levels and continuous improvements. The ideal candidate will have over 7 years of experience in the FMCG sector, a strong grasp of customer supply chain principles, and proven stakeholder management skills. Join a dynamic team that values diversity and is committed to creating an inclusive environment where everyone can thrive.

Qualifications

• 7+ years of experience in Sales, Customer Services, or Supply Chain within FMCG.
• Strong understanding of customer supply chain principles, ideally with UK grocery retailers.

Responsibilities

• Act as the main point of contact for customer supply chain teams.
• Drive operational supply chain excellence and manage the planning horizon.

Skills

Stakeholder Management

Analytical Problem-Solving

Customer Supply Chain Principles

Results-Driven Mindset

Collaboration Skills

Tools

ERP Software

MS Office

Customer Ordering Systems

Job description

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Customer Supply Chain Lead — Fast-Growing FMCG Business, Windsor

Location: Windsor, United Kingdom (Hybrid working with 3 days per week office based)

Job Category: Other

EU work permit required: Yes

Job Views:

5

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Customer Supply Chain Lead — Fast-Growing FMCG Business

An established high-growth FMCG company is seeking an experienced Customer Supply Chain Lead to drive supply chain excellence and strengthen relationships with key retail partners. This critical role bridges supply chain and sales functions, ensuring seamless operations, high service levels, and continuous process improvements.

Key Responsibilities:

• Act as the main point of contact for customer supply chain teams, leading review meetings and building strong partnerships.
• Drive operational supply chain excellence, ensuring OTIF (On Time In Full) service levels and adherence to perfect order principles.
• Develop and implement best practices, blueprints, and playbooks to enhance customer collaboration.
• Manage the 0-13 week planning horizon, ensuring accurate forecasts, optimal stock availability, and efficient inventory analysis.
• Collaborate with internal and external stakeholders to reduce waste, optimise costs, and drive efficiencies.
• Lead continuous improvement initiatives to strengthen processes and productivity.

Key Requirements:

• 7+ years of experience in Sales, Customer Services, or Supply Chain within the FMCG sector.
• Strong understanding of customer supply chain principles, ideally with experience working with major UK grocery retailers.
• Proven experience in stakeholder management, with the ability to influence and build lasting relationships.
• Results-driven mindset, with a track record of driving efficiencies and achieving performance targets.
• Analytical problem-solving skills, with the ability to interpret data and implement improvements.
• Proficiency in customer ordering systems, ERP software, and MS Office.

People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that allows everyone to be their authentic self.

While we would love to reply to all applicants, due to high application volumes, if you do not hear back within 14 days, unfortunately, the role won’t be progressing. The position may be in the process of closing, so it could be a matter of timing. But no worries! There will be more opportunities. Follow us at Mackenzie Jones Recruitment to stay updated on new openings.