Customer Supply Chain Engagement Lead

JR United Kingdom; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Customer Supply Chain Engagement Lead for a 12-month contract in London. The role involves managing projects to enhance customer value and retention, focusing on improving customer journeys and optimizing supply chain processes. The ideal candidate will have experience in customer engagement, project management, and automation tools.

Qualifications

• Experience in customer engagement and project management.
• Background in supply chain and process improvement.
• Familiarity with automation tools related to reporting.

Responsibilities

• Manage and lead projects to enhance customer value and retention.
• Optimize supply chain processes to better serve customers.
• Design and execute value service projects for high-value customers.

Skills

Customer engagement

Project management

Process improvement

Automation

Customer segmentation

Tools

Co-Pilot

Power Automate

Job description

Customer Supply Chain Engagement Lead, London

Here at Red, on behalf of our global client, we are looking for a Customer Supply Chain Engagement Lead for a 12-month contract with a hybrid work model.

Client:

RED Global

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

The Customer Supply Chain Engagement Lead will focus on managing and leading projects aimed at increasing customer value and retention. Responsibilities include improving the customer journey and ensuring that the service offerings meet the needs of priority customers.

Responsibilities and Requirements:

• Customer engagement and project management experience, with a focus on increasing customer value and retention, including working on customer journey improvements.
• Supply chain and process improvement experience, particularly in order and claims management, with the ability to optimize these processes to better serve customers.
• Experience with automation tools such as Co-Pilot and Power Automate, especially in process automation related to reporting and non-value activities.
• Customer segmentation experience, focusing on building upon existing segmentation work and designing/executing value service projects for high-value customers.

If you are interested in this opportunity, please apply or send your CV to [emailprotected] for immediate consideration.