Customer Supply Chain Director UK & IRE *Global Consumer Business*

JR United Kingdom; Guildford; Hybrid; GBP 144,000 - 170,000; Full time

Job summary

A leading global consumer business in Guildford is seeking a Customer Supply Chain Director to enhance customer collaboration and drive supply chain strategies across the UK and Ireland. This high-impact role requires extensive experience in FMCG and a proven track record in operational excellence, stakeholder management, and team leadership. The position offers a hybrid working model and a competitive salary with bonuses and benefits.

Benefits

Car Allowance

Pension

Healthcare

Life Insurance

Holiday

Qualifications

• Proven experience in leading supply chain collaboration at a senior level.
• Strong background in IBP/S&OP, customer service, and demand planning.
• Confident using ERP systems and data-driven reporting.

Responsibilities

• Lead supply chain collaboration strategies across the UK & Ireland.
• Drive continuous improvement in service and order management.
• Deliver service, cost, and cash efficiency goals.

Skills

Stakeholder Management

Team Leadership

Process Improvement

Commercial Acumen

Tools

ERP Systems

Planning Tools

Job description

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Customer Supply Chain Director UK & IRE ***Global Consumer Business***, guildford

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Client:

Location:

guildford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

11

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Customer Supply Chain Director UK & IRE ***Global Consumer Business***

? Location: Surrey (Hybrid 2–3 Days Office-Based)

? Salary: Up to £170,000 + Car Allowance + 30% Bonus, Pension, Healthcare, Life Insurance & Holiday

Our client is a global consumer goods powerhouse, recognised for its supply chain excellence, high-impact brands, and collaborative culture. As they continue to evolve and invest in operational transformation, they’re looking for a Customer Supply Chain Director – UK & IRE to lead customer collaboration strategy and execution across the region. This high-impact Director-level role sits just one step removed from the board and acts as the single point of contact for all customer supply chain interactions — driving strategic partnerships, leading cross-functional teams, and delivering world-class service, cost, and cash outcomes.

Key Responsibilities

? Customer Collaboration & Strategic Partnerships

• Lead and develop supply chain collaboration strategies across the UK & Ireland
• Act as the primary interface for all customer-facing supply chain activities
• Drive the Joint Business Planning (JBP) agenda with strategic retail and B2B customers

? S&OP, Service & Order Management

• Own and optimise S&OP, customer service, and order management processes
• Drive continuous improvement in forecast accuracy, inventory management, and fulfilment
• Lead demand planning and ensure robust alignment between commercial and supply chain teams
• Build and inspire a high-performing team (Direct/Indirect, 20+ employees)
• Champion cross-functional collaboration and embed a culture of operational excellence

? Operational Performance & Transformation

• Deliver service, cost, and cash efficiency goals at market level
• Implement supply chain savings initiatives and scalable best practices
• Translate supply chain insights into business strategy and decision-making

Key Requirements:

Proven experience in leading end-to-end supply chain collaboration at a senior level in the

UK/IRE (FMCG experience food, drink, personal care etc is essential)

Strong background in IBP/S&OP, customer service, order management, and demand planning

Exceptional stakeholder management and influencing skills – able to lead at C-suite level

Commercially astute with a deep understanding of supply chain cost drivers and efficiencies

Confident using ERP systems, planning tools, and data-driven reporting

Track record of team leadership, process improvement, and transformation delivery

Interview Process

? Stage 1: Functional & Technical Interview

A deep-dive with line leadership and functional heads to assess supply chain expertise and strategic alignment.

? Stage 2: Culture, Values & Aspirations

A conversational interview with Commercial & HR to explore leadership style, team fit, and future ambitions.

? Stage 3: Task-Based Presentation & C-Suite Panel

A live presentation on a real-world challenge, followed by a roundtable with C-suite leaders and key team stakeholders.

? People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process where everyone can be their authentic self. ️ While we would love to reply to all applicants, due to high volumes, if you don’t hear back within 14 days, the role may no longer be progressing. But don’t worry — more opportunities are on the horizon! Follow us at Mackenzie Jones Recruitment to stay in the loop. ?