Customer Supply Chain Director UK & IRE *Global Consumer Business*

ZipRecruiter; England; Hybrid; GBP 145,000; Full time

Job summary

A global consumer goods powerhouse seeks a Customer Supply Chain Director for the UK & IRE. This pivotal role involves leading customer collaboration strategies, optimizing supply chain processes, and driving improvements in service and efficiency. Candidates must have senior level FMCG experience and a strong background in stakeholder management, with team leadership skills essential for this operational performance position.

Benefits

Car Allowance

Healthcare

Life Insurance

Pension

Holiday

Qualifications

• Proven experience in FMCG supply chain at senior level.
• Strong background in IBP/S&OP and demand planning.
• Track record of team leadership and transformation delivery.

Responsibilities

• Lead supply chain collaboration strategies across UK & Ireland.
• Drive continuous improvement in S&OP and customer service.
• Inspire and build a high-performing team of over 20 employees.

Skills

Stakeholder management

Influencing skills

Process improvement

Tools

ERP systems

Planning tools

Data-driven reporting

Job description

Job Description

Customer Supply Chain Director UK & IRE ***Global Consumer Business***

Location: Surrey (Hybrid 2–3 Days Office-Based)

Salary: Up to £145,000 + Car Allowance + 30% Bonus, Pension, Healthcare, Life Insurance & Holiday

Our client is a global consumer goods powerhouse, recognised for its supply chain excellence, high-impact brands, and collaborative culture. As they continue to evolve and invest in operational transformation, they’re looking for a Customer Supply Chain Director – UK & IRE to lead customer collaboration strategy and execution across the region. This high-impact Director-level role sits just one step removed from the board and acts as the single point of contact for all customer supply chain interactions — driving strategic partnerships, leading cross-functional teams, and delivering world-class service, cost, and cash outcomes.

Key Responsibilities

Customer Collaboration & Strategic Partnerships

• Lead and develop supply chain collaboration strategies across the UK & Ireland
• Act as the primary interface for all customer-facing supply chain activities
• Drive the Joint Business Planning (JBP) agenda with strategic retail and B2B customers

S&OP, Service & Order Management

• Own and optimise S&OP, customer service, and order management processes
• Drive continuous improvement in forecast accuracy, inventory management, and fulfilment
• Lead demand planning and ensure robust alignment between commercial and supply chain teams

Leadership & Team Development

• Build and inspire a high-performing team (Direct/Indirect, 20+ employees)
• Champion cross-functional collaboration and embed a culture of operational excellence

Operational Performance & Transformation

• Deliver service, cost, and cash efficiency goals at market level
• Implement supply chain savings initiatives and scalable best practices
• Translate supply chain insights into business strategy and decision-making

Key Requirements:

Proven experience in leading end-to-end supply chain collaboration at a senior level in the

UK/IRE (FMCG experience food, drink, personal care etc is essential)

Strong background in IBP/S&OP, customer service, order management, and demand planning

Exceptional stakeholder management and influencing skills – able to lead at C-suite level

Commercially astute with a deep understanding of supply chain cost drivers and efficiencies

Confident using ERP systems, planning tools, and data-driven reporting

Track record of team leadership, process improvement, and transformation delivery

Interview Process

Stage 1: Functional & Technical Interview

A deep-dive with line leadership and functional heads to assess supply chain expertise and strategic alignment.

Stage 2: Culture, Values & Aspirations

A conversational interview with Commercial & HR to explore leadership style, team fit, and future ambitions.

Stage 3: Task-Based Presentation & C-Suite Panel

A live presentation on a real-world challenge, followed by a roundtable with C-suite leaders and key team stakeholders.

People are at the heart of everything we do. We embrace and are committed to creating an inclusive recruitment process where everyone can be their authentic self. ️ While we would love to reply to all applicants, due to high volumes, if you don’t hear back within 14 days, the role may no longer be progressing. But don’t worry — more opportunities are on the horizon! Follow us at Mackenzie Jones Recruitment to stay in the loop.