Customer Supply Chain Analyst - Italian Speaker

SC Johnson; Frimley; On-site; GBP 35,000 - 45,000; Full time

Job summary

A global consumer goods company is seeking a Customer Supply Chain Specialist in Frimley, UK. The ideal candidate will ensure exceptional service for Italian retail customers while closely collaborating with sales and logistics teams. This position requires fluency in English and Italian, strong supply chain knowledge, and a proactive approach to problem-solving. The company offers competitive pay, flexible hours, and comprehensive benefits.

Benefits

Competitive pay & benefits

Flexible starting and finishing times

33 days annual leave

Pension and Health Insurance

Gym with free classes and Spin Studio

Qualifications

• Fluent in English and Italian, written and verbal.
• Proven Supply Chain and customer service experience.
• Intermediate level in Word, Excel, and Outlook.

Responsibilities

• Ensure accurate and timely processing of customer orders in SAP.
• Partner with internal teams to deliver outstanding service.
• Manage stock allocations during low or out-of-stock situations.
• Coordinate product launches and delists with stakeholders.
• Support trade promotions and events alongside sales teams.
• Drive continuous improvement in order management processes.
• Utilise dashboards to support performance reporting.
• Build strong relationships with trade customers.

Skills

Fluency in English and Italian

Cross-functional collaboration

Proactive communication

Education

Graduate caliber or extensive experience

Tools

SAP

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

Role Summary: In this role in our EMEA Shared Service Centre, you'll be the go-to expert for delivering exceptional service to our Italian retail customers and supporting the SCJ sales team. You won't just process orders—you'll orchestrate the entire customer supply chain journey, ensuring every detail is flawlessly executed. From attending strategic supply chain meetings to managing stock allocations and collaborating with Sales, Marketing, Logistics, and Planning teams, you'll be at the centre of a fast-paced, cross-functional environment where your impact is felt daily. If you thrive on precision, teamwork, and making things happen, this is your chance to shine. We aren't able to support relocation for this role.

What’s in it for you?

• Competitive pay & benefits & Profit share
• Flexible starting and finishing times + 4.5 day working week
• 33 days annual leave including public holidays due to supporting European countries
• Pension, Life cover & Health Insurance
• Shuttle bus service from local train stations, EV Charging Points, Cycle to Work Scheme
• Newly refurbished onsite Gym with free classes and NEW Spin Studio!

Responsibilities

• Customer Order Fulfilment: Ensure accurate and timely processing of customer orders and master data in SAP, aiming to maximise case fill and on-time delivery performance.
• Cross-Functional Collaboration: Partner with internal teams (Sales, Supply Chain, Logistics) and external customers to deliver outstanding service and support commercial initiatives.
• Stock & Allocation Management: Manage stock allocations effectively, especially during low or out-of-stock scenarios, aligning with local sales and supply chain expectations.
• Product Lifecycle Support: Coordinate smooth execution of new product launches and delists with relevant stakeholders.
• Promotional Execution: Support trade promotions and events by collaborating with sales teams and customers to ensure seamless execution.
• Process Improvement: Drive continuous improvement in order management processes using LEAN tools and methodologies.
• Data & Analytics: Utilise dashboards and data tools to track performance, support reporting, and identify cost-saving opportunities through data-driven insights.
• Customer Collaboration: Build strong relationships with trade customers to enhance supply chain efficiency and mutual value creation.

Qualifications

• Fluent in English and Italian, written and verbal.
• Graduate caliber or extensive experience (as described).
• Supply Chain Experience, Customer service experience or order management experience
• Intermediate level in Word, Excel and Outlook

Behaviours

• A proactive team player who can work independently and manage multiple priorities effectively.
• Able to work under pressure and meet deadlines, maintaining focus and delivering results in a dynamic environment.
• Proactive communicator with all stakeholders, ensuring clarity, alignment, and transparency across functions.
• A curious thinker who asks questions and explores different solutions, continuously seeking ways to improve processes and outcomes.
• Builds collaborative and trusting business relationships through professional, respectful, and proactive interactions.

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive. We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment.