Customer Sucess Manager

Cameo Consultancy; Kidlington; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading consultancy firm based in Kidlington is seeking a Customer Success Manager to build and engage a user community. You will develop strategies, manage key relationships, and create content to drive subscription growth. The ideal candidate has a background in music production and strong communication skills. This role offers a salary between £45,000 and £60,000, along with benefits like flexible working and a company pension.

Benefits

Flexible, hybrid working

Annual bonus

Company pension

Health perks scheme

24 days holiday

Qualifications

• A degree or equivalent experience in music and audio production.
• Strong understanding of music production software tools.
• Experience in creating video content across multiple platforms.

Responsibilities

• Develop a user community strategy and create engaging content.
• Manage relationships with key artists and influencers.
• Implement loyalty programs to drive subscription growth.

Skills

Music production experience

Experience in community engagement

Excellent interpersonal skills

Creative mindset

Confident communicator

Education

Degree in music and audio production

Tools

Audio software tools

Job description

Overview

We have only the best roles at Cameo Consultancy

Reference: Jo000000000018_1760024668

Job title: Customer Success Manager

Location: Kidlington, Oxfordshire

Industry: Call Centre and Customer Service

Job Type: Permanent

Salary: flexible, hybrid working

Responsibilities

• Develop a comprehensive strategy to build the user community, creating content (tutorials, videos, articles for courses, online events to promote the brands)
• Recruit and manage relationships with key artists, influencers, producers and partners for brand messaging
• Initiate, design and implement loyalty programs centered on the user experience offering exclusive access, special promotions to drive subscription growth
• Work closely with the education team to enhance community engagement across platforms and channels
• Establish and manage an online platform for prospective customers and users, knowledge sharing and brand engagement
• Produce technically correct high quality and engaging content showcasing all brands and their benefits
• Analyse, monitor and report on community engagement, identify trends, content performance and product development
• Work closely with marketing, sales and development teams to ensure alignment with business objectives

Qualifications

• A degree, higher level qualification, or qualified by experience in music and audio production
• Music production experience with a strong understanding of software tools (plug-ins, DAWs, virtual instruments)
• Proven ability to explain use of audio software
• Experience creating and presenting video content across multiple platforms
• A passion for audio creation, music technology is a must
• Confident communicator particularly with technical focused content
• Experience in community engagement, customer success, content marketing within software or music technology would be an advantage
• Collaborative team worker with excellent interpersonal skills
• Highly organised with meticulous attention to detail
• Adaptable in a changing environment
• High energy, able to work on own initiative
• Creative mindset, a self starter

What's in it for you?

• Salary of between £45,000 and £60,000
• Flexible, hybrid working
• Joining a highly successful collaborative company who are global market leaders
• Training development and progression
• 24 days holiday which increases by one every two years and capped at 29 days (can also buy and sell holidays)
• 37.5 hours per week with flexible start/finish times
• Annual bonus
• Company pension, health perks scheme, cycles to work, group income protection, group life insurance, discounts on products, employee assistance program