Customer Success Team Leader – Strategic Clients

Yü Group PLC; Leicester; On-site; GBP 33,000; Full time

Job summary

A leading energy supplier in the UK is seeking a Customer Success Team Leader to oversee the Strategic Clients Team. This role involves effective team management, operational improvements, and strong collaboration across departments. Ideal candidates will possess leadership skills and experience in the energy sector, alongside a commitment to achieving continuous performance excellence.

Benefits

24 days annual leave + bank holidays

Day off on your birthday

Employee Assistance Programme

Annual salary review

Enhanced family policies

Recognition awards

Additional leave for marriage/civil partnership

Company sick pay

Death in service cover

Critical illness cover

Qualifications

• Experience in energy or water industry preferred.
• Strong leadership and team management skills.
• Effective decision-making skills.

Responsibilities

• Manage dedicated Change of Tenancy Advisors.
• Ensure smooth operations and performance in team.
• Investigate and resolve escalated issues.

Skills

Leadership

Analytical Skills

Communication

Interpersonal Skills

Motivation

Tools

Excel

Word

PowerPoint

Job description

Reports to: Debt Resolution Visit Manager

Location: Leicester

Working hours: Monday to Friday, 37.5 hours a week. Phone operating hours are 9am to 5pm, but working hours can differ upon discussion with the hiring manager.

We are seeking a Customer Success Team Leader for our Strategic Clients Team to drive sustainable and operational change. The role involves working closely with all departments and having regular meetings with senior management.

Based in Leicester, you will be responsible for managing dedicated Change of Tenancy Advisors who handle requests related to tenancy changes, offer contracts, collect payments, and book Smart Meter Upgrades. This includes managing inbound and outbound lines and email communication to ensure prompt and appropriate outcomes. The role requires strong leadership skills, experience in developing high-performing teams, and familiarity with ticketing and case management systems.

Our company is growing rapidly, offering a long-term career opportunity. We value passionate and motivated individuals who can contribute to our success story.

Department: YUR - 2080 - Customer Services

Employment Type: Fixed Term - Full Time

Compensation: £32,960 per year

Reporting To: Debt Resolution Visit Manager

What We Need From You

• Inspire achievement and development within your team and individuals.
• Encourage a growth-mindset environment.
• Motivate, coach, train, and develop staff according to company values and procedures.
• Maintain and develop internal and external business relationships.
• Investigate and resolve escalated issues.
• Represent Yu Energy Values and Habits.
• Manage all team personnel to ensure smooth day-to-day operations and performance.
• Ensure key processes within the team are performed accurately and efficiently.
• Keep system development aligned with business needs.
• Review and improve departmental processes regularly.
• Participate in meetings and contribute to company strategy and policy-making.
• Coordinate activities and information across departments.
• Perform other duties as assigned by management.

About You

• Effective decision-making skills and understanding of energy operations.
• Experience managing a diverse team, preferably in energy or water industry.
• Excellent communication and interpersonal skills.
• Ambitious with a desire for career growth.
• Strong analytical skills, attention to detail, and proficiency in Excel, Word, PowerPoint.
• Motivated with a positive attitude.
• Team player who can adapt as the role develops.

Benefits

• 24 days annual leave + bank holidays
• Holiday buy-up of up to 5 days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced family policies
• Recognition awards
• Additional leave for marriage/civil partnership
• Referral bonuses
• Company sick pay (subject to service length)
• Modern facilities
• Death in service and critical illness cover
• And many more benefits

#YUIndeed

This position does not meet UK Visas & Immigration sponsorship criteria for Skilled Worker; applications are only accepted from candidates with indefinite right to work in the UK.

If you require reasonable adjustments to apply, please let us know.

About Yü Group

Yü Energy is one of the UK’s fastest-growing business energy suppliers, serving thousands of companies. We aim to revolutionize the UK business energy market with personal service and competitive prices tailored to our customers’ needs.

Documents: Customer success team leader – strategic clients

Click to view

Apply Now