Customer Success Strategy & Ops Analyst

Xapply; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Stripe is seeking an Analyst to strengthen the CS strategy and operations, surfacing insights, automating processes, and building dashboards to scale post-sale success.

You will translate CS priorities into actionable plans, lead cross-functional initiatives, and help CS leadership drive run-the-business operations at scale. Strong SQL and dashboarding skills are essential for this role.

Qualifications

• 5-6 years of operations experience in a software solutions or technology company.
• 3+ years working with a GTM or Sales organization.
• Data analytics expertise including SQL, building complex queries and dashboards.
• Strong communication, proactive and autonomous working style.

Responsibilities

• Partner cross-functionally to identify and resolve systems and operational challenges.
• Investigate system performance, workflows and underlying process issues.
• Measure and forecast business performance and surface insights for CS leadership.
• Develop and maintain dashboards and reports meeting leadership requirements.
• Support territory design and planning improvements for CS teams.
• Design and improve business processes using data and operational insights.
• Define, track and report on OKRs; prepare materials for QBRs.

Skills

Data analytics

SQL

Dashboarding

Cross-functional collaboration

Tools

Tableau

SFDC

Job description

Stripe is seeking an Analyst to strengthen the CS strategy and operations, surfacing insights, automating processes, and building dashboards to scale post-sale success.

You will translate CS priorities into actionable plans, lead cross-functional initiatives, and help CS leadership drive run-the-business operations at scale. Strong SQL and dashboarding skills are essential for this role.