CS Strategy & Operations Analyst — Scale Customer Success

WinsAbove; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Stripe is seeking an Analyst to help the Customer Success Strategy and Operations team scale by surfacing insights, automating processes, and building dashboards. You will translate CS priorities into actionable plans, lead cross-functional initiatives, and create operating mechanisms that enable better decisions and scalable execution.

Your near-term focus will strengthen operational foundations across process design, cadences, systems, reporting, and territory management, measuring performance

Qualifications

• 5-6 years of operations experience in a software solutions or technology company.
• 3+ years working with a GTM or Sales organization.
• Data analytics (SQL, creating/running complex queries and building dashboards).
• Business and operational SLA reporting.
• Communicate clearly, proactively, and concisely.
• Self-starter and comfortable dealing with ambiguity.

Responsibilities

• Partner cross-functionally to identify, analyse and resolve systems and operational challenges.
• Investigate system performance, operational workflows and underlying process issues.
• Measure and forecast business performance, surfacing insights and recommendations to CS leadership.
• Develop and maintain dashboards and reports that meet key business and leadership requirements.
• Manage CSM territories and support improvements to territory design and planning.
• Design and improve business processes using data and operational insights.
• Define, track and report on annual and quarterly objectives and key results (OKRs).
• Prepare clear, decision-focused materials for quarterly business reviews (QBRs) and other leadership forums.

Skills

Data analytics

SQL

Dashboarding

Communication

Ambiguity tolerance

Tools

Tableau

SFDC (Salesforce)

SFDC reporting

Job description

Stripe is seeking an Analyst to help the Customer Success Strategy and Operations team scale by surfacing insights, automating processes, and building dashboards. You will translate CS priorities into actionable plans, lead cross-functional initiatives, and create operating mechanisms that enable better decisions and scalable execution.

Your near-term focus will strengthen operational foundations across process design, cadences, systems, reporting, and territory management, measuring performance