Customer Success Specialist - Swedish Speaker

Tripadvisor; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Lunch vouchers

Flexible working environment

Remote work options

Career development

Calm app access

Parental leave

Pension plans

Team events

Job summary

TheFork is seeking a Customer Product Success Specialist – Restaurant Onboarding (Swedish Speaker) to join our Commercial Team. You will onboard Swedish restaurant partners and train them on TheFork Manager, helping them go live and gain value from the platform.

Based in the UK, you will travel to Sweden in the first year and then focus more on the UK market, delivering virtual and on-site training to diverse restaurant teams.

Qualifications

• 2+ years in customer onboarding, training or customer success in B2B SaaS.
• Experience in hospitality operations with strong tech aptitude.
• Confident communicator who explains software to non-technical audiences.
• Self-driven, results-oriented with a track record of meeting targets.
• Strong organizational skills and multi- onboarding management.
• Ability to quickly establish trust with restaurant partners.

Responsibilities

• Deliver onboarding training to partners virtually and face-to-face.
• Set up and optimize restaurant profiles and configurations.
• Drive product adoption and help partners become advanced users.
• Adapt training style to diverse audiences from owners to management.
• Identify upsell opportunities and hand leads to Account Managers.
• Collaborate with Sales, Account Management and Customer Care for go-live.
• Travel for on-site sessions and events.

Skills

Swedish language

English language

Customer onboarding

SaaS training

Public speaking

Results oriented

Organizational skills

Rapport building

Tools

Salesforce

CRM software

Job description

Customer Product Success Specialist – Restaurant Onboarding (Swedish Speaker)

Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

In the UK, we operate in one of the most competitive and fast-paced restaurant markets, where a strong start makes all the difference. As our Trainer, you are the first TheFork Manager expert our new restaurant partners work with, turning a signed contract into a thriving partnership.

Market focus: during your first 12 months, you will focus predominantly on the Swedish market, onboarding and training our Swedish restaurant partners, with occasional travel to Sweden required. From your second year, the role will focus predominantly on the UK market.

Discover life at TheFork

As Part Of The Commercial Team, You Will Make Sure Every Newly Signed Restaurant Goes Live Quickly And Gets Full Value From Our Software, TheFork Manager. You Will

• Deliver onboarding training to our partners on TheFork Manager virtually and face to face.
• Set up and optimize restaurant profiles and configuration so partners go live fast and convert diners from day one.
• Drive product adoption, turning new partners into confident, advanced users of the software within their first weeks.
• Adapt your training style to each audience, from independent owners to front-of-house and management teams.
• Identify upsell and cross-sell opportunities during onboarding and hand qualified leads to Account Managers.
• Achieve and exceed individual targets while contributing to overall country and regional goals.
• Work closely with Sales, Account Management, Sales Operations and Customer Care to ensure a smooth handover from signature to go-live.
• Share restaurant feedback with Product and Marketing, and help improve our training materials and knowledge base.
• Travel as required for on-site restaurant sessions, trade events, and internal team sessions, including occasional trips to Sweden during your first year.

Who You Are

You Must Meet These Critical Qualifications

• You are fluent in Swedish and English, both written and spoken. Fluent Swedish is essential for this role.
• You have at least 2 years of experience in customer onboarding, training or customer success in B2B SaaS, or in hospitality operations combined with strong tech aptitude.
• You are a confident communicator who can explain software simply to non-technical audiences, on video and in person.
• You are a self-driven, results-oriented professional who consistently strives to meet and exceed targets.
• You have strong organisational skills and can manage several onboardings in parallel without losing quality.
• You can quickly establish trust and build rapport with restaurant owners and their teams.

You Can Impress With These Additions

• You have experience in the restaurant or hospitality industry, or with reservation or POS software.
• You have worked with Salesforce or a comparable CRM.
• You have created training content such as guides, videos or webinars.
• You have a commercial eye and enjoy spotting upsell opportunities.
• You thrive in fast-paced environments and remain organised under pressure.

What We Offer You

• An awesome team
• A permanent contract
• Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
• Competitive fixed salary and bonus
• Lunch vouchers available 3 working days per week
• International teams and a multicultural environment spanning 10 offices across Europe
• Highly inclusive working environment
• Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
• Continuous learning and development programs
• Free access to the Calm app to help you build resilience wherever you are in your mental health journey
• Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
• Health insurance
• Life & Disability Insurance at no cost to the employee
• Attractive pension plans
• Amazing offices with dining, a coffee point on each floor, and leisure area
• Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law - has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to [e-mail]. Our HR team will be happy to support you.