Customer Success Specialist, Mandarin and English Speaking

Spreetail; United States; Remote; USD 45,000 - 85,000; Full time

Job description

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.

An Account Manager is responsible for ensuring that clients using the company's logistics services are satisfied and achieve their desired outcomes. This role involves a combination of customer service, account management, and logistics operations to maintain high levels of client satisfaction and retention. The specialist acts as a bridge between the clients and the company's operations, ensuring smooth communication and effective problem-solving.

This role requires fluency in English and Mandarin to better serve our clients.

How you will achieve success in this role:

1. Client Onboarding and Training: Schedule, train, and lead initial meetings with new clients to understand their specific logistics needs and goals.
2. Relationship Management: Conduct regular meetings (weekly, monthly, or quarterly) with clients to review account performance, discuss upcoming needs, and address any concerns.
3. Issue Resolution & Troubleshooting: Serve as the primary point of contact for client issues, diagnosing problems quickly and accurately.
4. Performance Monitoring and Reporting: Monitor key performance indicators (KPIs) for each client account, such as delivery times, order accuracy, and inventory levels.
5. Contract and SLA Management: Ensure all client contracts and Service Level Agreements (SLAs) are up-to-date and reflective of current services and expectations.

What experiences will help you in this role:

• 2+ years of experience in customer success, account management, or logistics customer-facing operations.
• Experience in the 3PL, E-commerce, Fulfillment, and Retail industry is highly desirable.
• Bachelor’s degree or equivalent experience in business or related field.
• Exposure to global customers and an understanding of international markets is desirable.
• Fluent in English and Mandarin.

At Spreetail, we hire people who are aligned with our values and passionate about ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage applicants to apply even if they don't meet all listed qualifications. We value diverse backgrounds and perspectives, and do not require college degrees or linear career paths. If this role excites you and aligns with your experience, please apply!

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Equal Opportunity Employer

At Spreetail, we are committed to equity and inclusion. We embrace cultural differences, pursue continuous improvement, and strive to build a workplace where everyone can succeed.

Spreetail is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. We will never ask for money during recruitment. If you have concerns, contact [e-mail]. Beware of fraudulent emails from @spreetailjobs.com.