Customer Success Specialist (French)

JR United Kingdom; Reading; On-site; GBP 30,000 - 60,000; Full time

Job description

Social network you want to login/join with:

Customer Success Specialist (French), Reading

Client:

eTeam

Location:

Reading, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

8

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Role: Customer Success Specialist (French)

Duration: 12 Months

Location: Reading, UK

Native level French language and good English to be able to communicate with the rest of the business.

Be part of something exceptional. You’re good at what you do, so it makes sense you want to work for a company that helps you realize your full potential. As part of client Connect, your talents will impact thousands of customers around the world. You’ll be making a real difference in the everyday lives of people everywhere. In client Connect, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

What you’ll be doing

The Customer Success Specialist is an individual contributor role within our Global Customer Success organization. The Customer Success team is obsessed with guiding customers towards achieving their business objectives through value-added interactions, expectation management, and partnership with internal teams. As a Customer Success Specialist, you will contribute to growing the book of business by effectively utilizing resources and tools as well as supporting internal teams. Key activities include but are not limited to maintaining a healthy book of business through digital and transactional interactions, identifying and managing churn risks, discovering growth and expansion sales opportunities, and supporting internal teams with back-office tasks and activities.

Essential job functions:

1. Deal with incoming customer inquiries related to contractual, product, and other matters as well as escalations.
2. Initiate outbound interaction with customers to address existing outstanding issues, renewals, and churn risks or potential growth opportunities.
3. Assist customers and local teams with billing queries and related activities.
4. Assist customers and local teams with contractual amendments and related activities.
5. Actively look for growth, referral, and expansion sales opportunities.
6. Actively cooperate with related stakeholders and teams across the globe.
7. Forecast, execute, and meet key performance metrics including but not limited to customer retention rate, customer satisfaction, net recurring revenue growth, and time to resolution.
8. Actively perform value-added customer conversations throughout the life of their contract with the ultimate goal of customer retention and growth.
9. Proactively manage renewals pipeline identifying and addressing potential risks.

What we’re looking for

An ideal candidate should have knowledge and/or experience in Customer Success of the IOT/Telematics; SaaS experience is a must with a clear understanding of what drives customer retention and growth, as well as a strong willingness to develop further.

We are looking for a professional with strong developed skills listed below:

1. An experience and/or excellent understanding of Customer Success and/or Account/Relationship Management ideally with historical records of retention and growth of customer base (mandatory).
2. An experience and/or excellent understanding of dealing with billing and contractual matters in a B2B environment (mandatory).
3. Fluent written and verbal communication in English are required (mandatory).
4. Excellent communication, listening, and analytical skills (mandatory).
5. Previous experience working with SAP, Client, and Gainsight are an advantage (not mandatory).
6. Excellent time management, organizational, and prioritization skills (mandatory).
7. General understanding about IOT products and solutions.
8. Structured “can-do” approach to open matters and tasks in a demanding environment.
9. Methodical and conscientious documentation skills.
10. Willingness to develop while identifying opportunities over self-reflection.