Customer Success Specialist, Domino Jewellery - Birmingham B18 6LT

TN United Kingdom; Birmingham; On-site; GBP 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance client relationships and drive sales within the vibrant jewellery sector. This role offers the chance to work closely with clients, ensuring their needs are met while providing tailored support. The ideal candidate will thrive in a fast-paced environment, leveraging strong communication and analytical skills to identify opportunities for growth. Join a passionate team dedicated to delivering exceptional service and contributing to the success of a renowned jewellery manufacturer. If you are driven by results and possess a keen understanding of customer dynamics, this is the perfect opportunity for you.

Benefits

24 days annual leave plus bank holidays

Holiday exchange scheme

Workplace pension

Life assurance

Profit related bonus scheme

Health benefits

Retail discounts

Interest-free loans for parking permits

Staff purchase scheme

Cycle to work scheme

Qualifications

• Strong communication and negotiation skills are essential.
• Experience in sales and customer service is required.
• Knowledge of jewellery manufacturing and stock control is preferred.

Responsibilities

• Maintain strong relationships with clients and understand their needs.
• Identify new business opportunities and provide technical support.
• Analyze sales data and present findings to the business.

Skills

Customer Relationship Management (CRM)

Communication Skills

Problem-Solving

Emotional Intelligence

Analytical Skills

Negotiation Skills

Education

Maths equivalent to GCSE C grade or above

Experience in manufacturing production processes

Proven experience in service and sales within the luxury market

Tools

Sales Data Analysis

Job description

Customer Success Specialist, Domino Jewellery - Birmingham B18 6LT, Birmingham

Client:

Weston Beamor

Location:

Birmingham, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

Job Reference:

749ed6ffbef9

Job Views:

5

Posted:

06.04.2025

Expiry Date:

21.05.2025

Job Description:

About the Company

At Domino, we create high-quality, ethically crafted jewellery that celebrates life's most treasured moments. As the UK's leading jewellery manufacturer, we are proud to create designs that bring joy to special occasions, underpinned by our dedication to exceptional service, innovation, and community.

Based in Birmingham's historic Jewellery Quarter, our knowledgeable and professional team represents our greatest strength. We are passionate about fostering a culture where every voice is heard, and together, we grow, support, inspire, and celebrate our shared successes.

About the Role

We are looking for a Customer Success Specialist to join our Domino Customer Service Team, build strong client relationships, provide tailored support, and drive sales. The ideal candidate will have experience in sales and customer service, with a solid understanding of jewellery manufacturing and stock control.

Strong communication, problem-solving, and negotiation skills are essential, along with the ability to analyze sales data and identify opportunities. The successful candidate will be organized, adaptable, and proactive, ensuring excellent client service while supporting business growth.

Role Responsibilities

1. Maintain strong relationships with clients and understand their needs.
2. Ensure interactions are logged, orders are placed correctly in our system, and any client-requested changes are reviewed.
3. Identify new business opportunities and provide technical and design support.
4. Build relationships and act as an advocate for the customer.
5. Expedite any complaints through the relevant department to ensure a fast resolution.
6. Possess expert knowledge of the jewellery we manufacture and the services we offer.
7. Support our sales reps in handling accounts.
8. Recognise root causes of failure and work with key stakeholders at all levels to eliminate recurring issues.
9. Analyse sales data and anecdotal customer feedback, then present findings to the business.
10. Arrange meetings with clients to discuss their sales and service with the Customer Service and Sales Manager.

Candidate Requirements Behaviours & Competencies

1. Emotional Intelligence: Strong self-awareness and empathy when interacting with customers and colleagues.
2. Communication Skills: Ability to adapt communication style to personalise customer experience.
3. Proficient writing skills with clarity and professionalism.
4. Active listening to fully understand customer needs and provide tailored solutions.
5. Resilience & Results-Driven Mindset: Ability to stay focused under pressure and driven to achieve results, whether in sales or issue resolution.
6. Customer-Centric Approach: Passionate about delivering excellent service and taking full ownership of customer interactions.
7. Collaboration & Teamwork: Maintains positive relationships with colleagues across departments.
8. Commercial Acumen & Problem-Solving: Recognises business opportunities and applies analytical skills to interpret sales and service data.

Qualifications & Education

1. Experience in manufacturing production processes and stock control.
2. Maths equivalent to GCSE C grade or above.
3. Proficient in using Customer Relationship Management (CRM) systems.
4. Proven experience in service and sales within the luxury market.
5. Analytical skills to interpret sales and service data.
6. Preferred: Knowledge of the luxury retail and jewellery sector.

Other details

Location: Birmingham (3-8 Vyse Street, Hockley, Birmingham, B18 6LT)

Salary: Negotiable/dependent on experience

Working Hours: 37.5 hours per week, 08:00 am - 16:00 pm.
Please be aware that this role is based on site in Birmingham.

Benefits:

1. 24 days per annum, plus 8 bank holidays (increasing incrementally by 1 day at 3, 6 & 9 years service to a total of 27 days)
2. Holiday exchange ability to buy or sell an additional 5 days holiday per year
3. Workplace pension with Scottish Widows
4. Life assurance (paying out 4 x gross annual salary)
5. Profit related bonus scheme
6. Health benefits, including access to a health care cash plan with BHSF and an employee assistance program + GP appointments via Sage Benefits application
7. Retail discounts via Sage Benefits application.
8. Interest free loans for parking permits.
9. Staff assisted purchase scheme enabling staff to purchase products and repay over 12 months, interest free.
10. Eye test vouchers with Specsavers
11. Cycle to work scheme

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Created on 06/04/2025 by TN United Kingdom