Customer Success Specialist Contact Centre · Birmingham-UK, Worcester- UK

team.blue; Birmingham, Worcester; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Specialist, where your passion for helping customers thrive online will shine. In this dynamic role, you will proactively sell new products and services, ensuring customers achieve their online success. With a focus on building strong relationships and understanding customer needs, you will play a pivotal role in driving sales and enhancing customer satisfaction. This innovative firm values collaboration, integrity, and innovation, providing a supportive environment where your contributions will make a significant impact. If you're ready to take your career to the next level, this opportunity is perfect for you!

Qualifications

• Strong communication skills to explain technical concepts clearly.
• Sales-oriented with a proven track record of meeting targets.

Responsibilities

• Identify opportunities to introduce new products to customers.
• Build and maintain strong relationships for customer satisfaction.

Skills

Communication Skills

Sales Orientation

Listening Skills

Problem-Solving Skills

Relationship Building

Self-Motivation

Adaptability

Job description

Company overview:

Team.Blue Internet Services UK Limited is one of the UK's biggest domain name and hosting providers. Domain names and web hosting are our specialities, but we also provide everything else needed to run a booming online business.

Since 2019, we have been part of team.blue, a European group of brands enabling entrepreneurs to succeed online. As a group, we operate across more than 15 countries, manage over 1.9 million domains, host more than 650,000 websites, and provide over 2 million email accounts to our customers. Our incredible team of nearly 2500 experts make this happen - are you ready to share your passion and join our team?

Why choose Team.Blue Internet Services UK Limited?

We innovate and grow together, leveraging people, businesses, and technologies to drive value and deliver exceptional results.

We pride in:

• Ownership: We take responsibility and drive positive change.
• Integrity: We act with honesty and care for the impact we make.
• Innovation: We use the latest tools and strive for excellence.
• Collaboration: We harness diversity and collective strength to make the impossible, possible.

We make succeeding online as easy as it can be for our customers. We:

• Provide award-winning IT services.
• Keep our products accessible and competitive.
• Offer a diverse range of products to allow customers to grow.
• Are customer-obsessed, offering multi-channel exceptional support.

Our values

The five characteristics that drive our behaviours and the heart of our business culture;

• We put our customers at the heart of everything we do.
• We’re stronger together and we trust each other to do the right thing.
• We tell it like it is, and keep doors and mind open.
• We treat each other with respect and regard.
• We’re always thinking ’what’s next?’.

Job Description:

We are seeking three dynamic and results-driven Customer Success Specialist to join our team. This role focuses on selling new products and services to our existing customers, helping them achieve success online. The ideal candidate will be responsible for building strong relationships, understanding customer needs, and ensuring they are equipped with the tools and solutions to thrive.

Key Responsibilities:

Sales and Revenue Generation

• Proactively identify opportunities to introduce new products and services to existing customers.
• Achieve and exceed sales targets by effectively promoting and upselling solutions that align with customer goals.
• Develop tailored product recommendations based on customer needs, industry trends, and business challenges.

Customer Success and Retention

• Build and maintain strong relationships with customers to ensure long-term satisfaction and loyalty.
• Act as a trusted advisor to customers, providing expert guidance on using products to achieve their online success.
• Regularly check in with customers to ensure they are maximizing the value of their purchased solutions.

Required Skills and Qualifications:

• Strong communication skills, both verbal and written, with the ability to explain technical concepts in a clear, concise manner.
• Sales-oriented mindset with a track record of meeting or exceeding sales targets.
• Excellent listening and problem-solving skills to understand and address customer needs effectively.
• Ability to build relationships and establish trust with a diverse customer base.
• Self-motivated, proactive, and adaptable in a fast-paced sales environment.

Working hours:

Normal office hours are:

Monday to Friday, 6am - 7pm, split into the following shift patterns: 8am - 4:30pm and 9am - 5:30pm.

On occasions, with advanced notice, you will be required to work 6am - 2pm or 11am - 7pm.

Saturday and Sunday - 8am - 4pm remote.

Remote working also available on Thursdays and Fridays, only after training, probation, and discussions with the line manager.

Training:

You will be given complete training and support from our office in Worcester.

Initial training would be full time from the office, Monday to Friday, 9am – 5:30pm.

Right to work:

At any stage please be prepared to provide proof of eligibility to work in the UK.

Unfortunately, we are unable to sponsor visas and provide relocation packages.