Customer Success Specialist

TieTalent; Swindon; On-site; GBP 30,000 - 50,000; Full time

Job summary

An exciting opportunity for a Customer Success Specialist (Account Manager) at a leading distributor in Swindon. The role focuses on managing existing accounts, driving sales growth, and delivering exceptional customer service within a dynamic sales environment.

Qualifications

• Proven track record of exceeding sales performance targets.
• Strong verbal and written communication skills.
• Organised, efficient, and confident in pricing and margin calculations.

Responsibilities

• Manage and grow up to 125 existing customer accounts.
• Exceed monthly KPIs for sales, margin, and quote conversion.
• Provide consultative advice and outstanding technical support to customers.

Skills

Negotiation

Customer service

Communication

Numerical competency

Job description

About

Customer Success Specialist (Account Manager) - Inside Sales

Location: Swindon, Wiltshire

An exciting opportunity has arisen for a Customer Success Specialist to join a market-leading distributor of high-performance electrical interconnect and electro-mechanical components, supporting key sectors including Aerospace and Defence

This is a fantastic role for a proactive, target-driven inside sales professional who thrives in a consultative, technical sales environment and enjoys building strong customer relationships while driving sales growth.

Main responsibilities of the Customer Success Specialist (Account Manager) based in Swindon:

Proactively manage and grow up to 125 existing customer accounts Exceed monthly KPIs for sales, margin, and quote conversion Build and manage a strong opportunity pipeline through CRM Provide consultative advice on products and value-added services Identify supply chain opportunities to benefit both customers and margins Monitor competitor activity and promote key differentiators Deliver outstanding technical support to customers Maintain accurate CRM records, including pipeline, pricing, and trading terms Work to defined quality standards and embrace continuous improvement

Requirements of the Customer Success Specialist (Account Manager) based in Swindon:

Proven track record of exceeding sales performance targets Tenacious and commercially minded with a passion for customer service Strong verbal and written communication skills Organised, efficient, and confident in pricing and margin calculations Negotiation experience and strong numerical competency Thrive in a fast-paced environment with a continuous improvement mindset

This is an excellent opportunity to join a growing and supportive team within a global group, where you'll have the autonomy to make a measurable impact and develop within a dynamic sales environment.

To apply for this Customer Success Specialist (Account Manager) based in Swindon role, please send your CV to:

(url removed) or call (phone number removed) / (phone number removed)

Nice-to-have skills

• Negotiation
• Swindon, England
  
  

Work experience

• (Key) Account Manager / Executive
• Business Developer / Sales Development Representative
  
  

Languages

• English