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Customer Success Specialist

Redline Group Ltd

Swindon

On-site

GBP 30,000 - 45,000

Full time

Today
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Job summary

A leading distributor of high-performance electrical components seeks a Customer Success Specialist (Account Manager) in Swindon. This role involves managing customer accounts, driving sales growth, and providing expert support while thriving in a dynamic sales environment. Join a supportive team and make a measurable impact.

Qualifications

  • Proven track record of exceeding sales targets.
  • Strong verbal and written communication skills.
  • Organised and confident in margin calculations.

Responsibilities

  • Manage and grow up to 125 existing customer accounts.
  • Exceed monthly KPIs for sales, margin, and quote conversion.
  • Provide consultative advice on products and services.

Skills

Sales performance
Customer service
Communication
Negotiation
Numerical competency

Job description

Customer Success Specialist (Account Manager) - Inside Sales

Location: Swindon, Wiltshire

An exciting opportunity has arisen for a Customer Success Specialist to join a market-leading distributor of high-performance electrical interconnect and electro-mechanical components, supporting key sectors including Aerospace and Defence

This is a fantastic role for a proactive, target-driven inside sales professional who thrives in a consultative, technical sales environment and enjoys building strong customer relationships while driving sales growth.

Main responsibilities of the Customer Success Specialist (Account Manager) based in Swindon:

  • Proactively manage and grow up to 125 existing customer accounts
  • Exceed monthly KPIs for sales, margin, and quote conversion
  • Build and manage a strong opportunity pipeline through CRM
  • Provide consultative advice on products and value-added services
  • Identify supply chain opportunities to benefit both customers and margins
  • Monitor competitor activity and promote key differentiators
  • Deliver outstanding technical support to customers
  • Maintain accurate CRM records, including pipeline, pricing, and trading terms
  • Work to defined quality standards and embrace continuous improvement

Requirements of the Customer Success Specialist (Account Manager) based in Swindon:

  • Proven track record of exceeding sales performance targets
  • Tenacious and commercially minded with a passion for customer service
  • Strong verbal and written communication skills
  • Organised, efficient, and confident in pricing and margin calculations
  • Negotiation experience and strong numerical competency
  • Thrive in a fast-paced environment with a continuous improvement mindset

This is an excellent opportunity to join a growing and supportive team within a global group, where you'll have the autonomy to make a measurable impact and develop within a dynamic sales environment.

To apply for this Customer Success Specialist (Account Manager) based in Swindon role, please send your CV to:

Kchandarana@redlinegroup.com or call 01582 878 830 / 07961 158 784

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