Customer Success Specialist

Redline Group Ltd; Swindon; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading distributor of high-performance electrical components seeks a Customer Success Specialist (Account Manager) in Swindon. This role involves managing customer accounts, driving sales growth, and providing expert support while thriving in a dynamic sales environment. Join a supportive team and make a measurable impact.

Qualifications

• Proven track record of exceeding sales targets.
• Strong verbal and written communication skills.
• Organised and confident in margin calculations.

Responsibilities

• Manage and grow up to 125 existing customer accounts.
• Exceed monthly KPIs for sales, margin, and quote conversion.
• Provide consultative advice on products and services.

Skills

Sales performance

Customer service

Communication

Negotiation

Numerical competency

Job description

Customer Success Specialist (Account Manager) - Inside Sales

Location: Swindon, Wiltshire

An exciting opportunity has arisen for a Customer Success Specialist to join a market-leading distributor of high-performance electrical interconnect and electro-mechanical components, supporting key sectors including Aerospace and Defence

This is a fantastic role for a proactive, target-driven inside sales professional who thrives in a consultative, technical sales environment and enjoys building strong customer relationships while driving sales growth.

Main responsibilities of the Customer Success Specialist (Account Manager) based in Swindon:

• Proactively manage and grow up to 125 existing customer accounts
• Exceed monthly KPIs for sales, margin, and quote conversion
• Build and manage a strong opportunity pipeline through CRM
• Provide consultative advice on products and value-added services
• Identify supply chain opportunities to benefit both customers and margins
• Monitor competitor activity and promote key differentiators
• Deliver outstanding technical support to customers
• Maintain accurate CRM records, including pipeline, pricing, and trading terms
• Work to defined quality standards and embrace continuous improvement

Requirements of the Customer Success Specialist (Account Manager) based in Swindon:

• Proven track record of exceeding sales performance targets
• Tenacious and commercially minded with a passion for customer service
• Strong verbal and written communication skills
• Organised, efficient, and confident in pricing and margin calculations
• Negotiation experience and strong numerical competency
• Thrive in a fast-paced environment with a continuous improvement mindset

This is an excellent opportunity to join a growing and supportive team within a global group, where you'll have the autonomy to make a measurable impact and develop within a dynamic sales environment.

To apply for this Customer Success Specialist (Account Manager) based in Swindon role, please send your CV to:

[e-mail] or call 01582 878 830 / 07961 158 784