Customer Success Specialist

Verdantix; Greater London; Hybrid; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Pension plan

Annual leave with extra day per year

Private medical insurance

Cycle to work

Volunteer time off

Dog-friendly office

Social events

Career development plan

Job summary

Verdantix is seeking a Client Success Specialist to help clients realise the full value of their subscription. You will work with the Account Management team to support onboarding, drive user engagement, promote platform adoption and build strong relationships across our customer base.

In this role you will engage clients by email, phone and virtual meetings, maximise platform usage, and guide them on navigating Verdantix research to meet business objectives.

Qualifications

• Experience in client success or client engagement.
• Strong written and verbal communication.
• Organised with attention to detail and teamwork.

Responsibilities

• Support onboarding of new clients to ensure adoption of Verdantix subscriptions.
• Engage clients via email, phone and virtual meetings to maximise platform usage.
• Monitor engagement data and assist with renewal preparation by demonstrating value.
• Maintain client records and engagement notes in Salesforce.
• Identify opportunities for additional users or services in collaboration with Account Managers.

Skills

Customer success

Relationship building

Communication

Organised

Team collaboration

Problem solving

AI tools

Commercial curiosity

Job description

As a Client Success Specialist (CSS), you will help our clients realise the full value of their Verdantix subscription. Working alongside our Account Management team, you’ll support client onboarding, drive user engagement, encourage platform adoption, and build strong relationships across our customer base.

What You'll Be Doing

• Supporting the onboarding of new clients to ensure successful adoption of Verdantix research subscriptions and advisory services.
• Delivering proactive client engagement through email, phone and virtual meetings to maximise platform usage while helping them understand how to navigate, access and apply Verdantix research to meet their business objectives.
• Monitoring client engagement and usage data to identify adoption risks and opportunities to improve customer outcomes and assisting with renewal preparation by demonstrating the value clients have received through their subscription.
• Building relationships with a broad range of stakeholders across client organisations and maintaining client satisfaction, customer records, activities and engagement notes within Salesforce.
• Identifying opportunities for additional users, research access or advisory engagement and collaborating with Account Managers to support account growth.
• Using internal systems and customer engagement tools to manage workload, prioritise client interactions and improve productivity.
• Working closely with Research, Sales, Marketing and Product teams to deliver an outstanding client experience.
• Continuously developing knowledge of Verdantix research, markets and client challenges to provide increasingly valuable support.

About You

• Passion for building relationships and delivering an exceptional customer experience. Prior experience within customer success/client engagement is essential.
• Strong written and verbal communication skills with confidence in engaging professionals across a range of seniorities.
• Naturally organised with excellent attention to detail and enjoys working collaboratively across different teams.
• Comfortable managing multiple priorities in a fast‑paced environment with strong problem‑solving skills and a proactive approach to supporting clients.
• Coachable and open to continuous feedback and development.
• Professionalism and ability to represent Verdantix credibly with enterprise clients while being commercially curious and interested in how businesses create value.
• Demonstrates working knowledge of modern AI tools (e.g., copilots, LLMs, AI‑assisted analytics) and applies them to improve quality, speed, or decision‑making in role‑specific tasks with a curiosity about technology, sustainability, innovation or business strategy.
• Able to write, refine and critique AI prompts to achieve reliable outputs; understands how prompt structure affects results.

Salary and Benefits

• Salary: £30,000 – £32,000 (dependent on experience) with a competitive quarterly bonus.
• Pension with enhanced employer contribution.
• Generous holiday entitlement, accruing an extra day with every year worked (local capping applies). Opportunity to purchase annual leave (capped) after probationary period.
• Hybrid working option: 3 days a week in the office during the probationary period, reducing to 2 days upon successful completion.
• Private medical insurance, including online GP service, mental health support and discounted gym memberships.
• Other benefits: quarterly employee recognition scheme, cycle‑to‑work scheme, volunteering time off, dog‑friendly office, multiple social events throughout the year, strong focus on learning and development with career plans.

Verdantix is an equal opportunities employer and is committed to providing a work environment that is free from all forms of discrimination. We want our recruitment process to reflect that. Please tell your recruitment partner directly if there’s anything you need to make our interview process more accessible.