Customer Success Specialist

Adam Curtis Specialist Automotive Recruitment Consultancy Ltd; Chelmsford; On-site; GBP 26,000 - 35,000; Full time

Job summary

A leading recruitment consultancy in Chelmsford is looking for a Customer Success Specialist to enhance client experiences. The role involves onboarding customers, managing their training journey, and upselling products in a fast-paced environment. Candidates should have strong telephone skills and a motivation for success. Salary includes a basic of £26,000 with OTE of £35,000 plus benefits.

Benefits

Uncapped commission

Performance-based bonuses

Annual leave accrual

Employee reward program

Mental health and wellbeing support

Ongoing training and development

Qualifications

• Experience in call centre customer service or sales is essential.
• Motivated by financial rewards and eager to maximize earning potential.
• Ability to work collaboratively within a team environment.

Responsibilities

• Onboard clients onto training products and manage their initial experience.
• Document and update customer records in CRM system.
• Upsell services based on customer preferences.

Skills

Call centre customer service experience

Strong telephone skills

Team player

Proactive attitude

Confident yet personable

Job description

Overview

Customer Success Specialist

£26,000 basic with £35,000 OTE

Fully office based in Chelmsford

Monday to Friday 8.30am to 5.30pm (One late per week 10.30am to 7.30pm and one weekend day per month)

Our client, a fast paced and high growth company, is the UK’s leading Property & Business Training provider.

They are dedicated to helping new and existing property entrepreneurs and developers to accelerate their success through world-class training, mentorship, property portfolio strategies, tools and resources.

This is a fantastic opportunity to join our client’s Customer Success Team. As the first point of contact for new customers beginning their journey, you will play a vital role in shaping their initial experience. From onboarding clients onto their training programmes and walking them through online training portals, to having meaningful conversations about their goals and the changes they want to make in life. You will also handle practical elements such as taking payments, confirming their allocated event dates, dealing with refund requests and ensuring every client feels supported, valued, and set up for success.

Duties & Responsibilities

As a member of the Customer Success Team, you will be working in a fast-paced customer contact centre, spending most of your day on the phone with customers. Your key responsibilities will be:

• Onboard clients onto their newly purchased products, introducing them to our online training portals to ensure a successful start.
• Maintain a high level of product knowledge to effectively address customer needs.
• Document and update customer records accurately in our CRM system, adhering to compliance regulations at all times.
• Upsell products or services as well as collect outstanding balances from customers, based on their needs and preferences.
• Run online events behind the scenes, engaging with customers in the chat, creating agendas for speakers, and liaising with the sales team to ensure a seamless experience.

Your Background & Skill

• Experience needed - Call centre customer service or sales experience and/or account management experience. You must have strong telephone based work experience.
• Hungry for success – You’re motivated by financial rewards and keen to maximise your earning potential.
• Confident, but never overconfident – You bring self-assurance and professionalism without arrogance.
• A true team player – You support your colleagues and thrive in a collaborative environment.
• Willing to get stuck in – You’re proactive, adaptable, and not afraid to roll up your sleeves to get the job done.
• Full of good rapport – You can bring energy and positivity to conversations, making interactions enjoyable.
• Easy-going and approachable – You’re personable, making it easy for customers and team members to engage with you.
• A positive force – You have an optimistic attitude and a solution-focused mindset that helps drive success.
• Committed to personal growth – You actively seek opportunities for professional development and career progression within the company.

What you can expect

• Uncapped Commission – Your earning potential is in your hands. OTE £35,000
• Performance-Based Bonus Opportunities – Get rewarded for your hard work and achievements.
• Tenure-Based Annual Leave Accrual – Earn more time off the longer you stay.
• Employee Reward Programme – Enjoy discounts on over 900 brands.
• Employee Assistance Programme – Access mental health and wellbeing support whenever you need it.
• Ongoing Training & Development – They will invest in your growth to help you reach new heights in your career.
• Regular Staff Outings & Team Events – They believe in celebrating success and fostering a strong team culture.
• A Positive, High-Energy Team Environment – Work alongside driven professionals who share your passion for success.

This is more than just a job – it is an opportunity to make a significant impact on a fantastic company with a great culture. If you consider yourself a top-class operator who thrives on challenges and delivering exceptional results, we would love to hear from you.

For further details on this role and other jobs, please submit your CV to Adam Curtis of ACS Recruitment Consultancy