Customer Success Specialist

Base.com; Brighton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Customer Success Specialist to drive customer satisfaction and retention. This role requires expertise in Customer Success, data analysis, and excellent communication skills. You will manage customer relationships, enhance product adoption, and develop strategies to ensure maximum value is delivered to clients. Join an international team where your contributions directly influence product development and customer experience.

Benefits

Competitive salary

Opportunity to work with product development

Autonomy and high growth potential

International team collaboration

Qualifications

• 3–4 years in Customer Success, Account Management, or similar roles in B2B SaaS.
• Strong analytical skills and experience interpreting customer data.
• Background in customer segmentation, onboarding, or growth campaigns.

Responsibilities

• Manage the post-onboarding lifecycle for SMB and enterprise customers.
• Drive product adoption, retention, and growth through proactive engagement.
• Identify churn risks and collaborate with sales/support for solutions.

Skills

Communication

Relationship Management

Analytical Skills

Customer Data Interpretation

Time Management

Customer Lifecycle Metrics Understanding

Tools

HubSpot

BI Platforms

Job description

Base.com - Customer Success Specialist

Base.com is an All-in-One Multi-Channel Management System trusted by thousands of sellers worldwide. It offers proprietary SaaS solutions that help merchants scale, automate, and optimize their businesses across all sales channels.

Our platform includes modules for Order Management, Product Warehousing, Marketplace Listings, and Workflow Automation, with over 1300+ integrations including Amazon, eBay, Shopify, and many others. We operate in Poland and across Europe, the Americas, and Asia, with plans to expand further.

We are seeking a hands-on, customer-obsessed, and data-driven Customer Success Specialist to join our UK team. You will be responsible for driving customer retention, adoption, and satisfaction, working cross-functionally to ensure success and identify growth opportunities.

Experience & Skills

• 3–4 years in Customer Success, Account Management, or similar roles in B2B SaaS.
• Excellent communication and relationship management skills.
• Strong analytical skills and experience interpreting customer data.
• Experience with CRM and automation tools (HubSpot preferred).
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with e-commerce, logistics, or marketplace platforms.
• Understanding of customer lifecycle metrics (e.g., NPS, CSAT).
• Background in customer segmentation, onboarding, or growth campaigns.

Responsibilities

• Manage the post-onboarding lifecycle for SMB and enterprise customers.
• Drive product adoption, retention, and growth through proactive engagement.
• Develop and implement scalable Customer Success strategies.
• Monitor customer health using data and feedback.
• Lead business reviews, training, and value discussions.
• Identify churn risks and collaborate with sales/support for solutions.
• Represent the customer voice internally to inform product and leadership decisions.
• Maintain documentation and dashboards using tools like HubSpot and BI platforms.

What We Offer

• Competitive salary
• Opportunity to work with our own product and influence development
• Autonomy and high growth potential
• International team collaboration and growth opportunities