Customer Success Solution Advisor – 10-Month Academy

SAP; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job description

Role Overview

Join SAP’s Academy for Customer Success as a Solution Advisor, where you will support customers in discovering and implementing SAP solutions to achieve their business objectives.

Key Responsibilities

• Complete a 10‑month program that provides foundational knowledge for a customer‑facing career at SAP.
• Engage in experiential learning with global peers and acquire business, industry, and SAP solution skills while working with emerging technologies.
• Receive on‑the‑job training under the mentorship of a senior Solution Advisor and collaborate with customers to gain real‑world experience.
• Lead customer discovery sessions and survey activities to uncover business challenges and innovation opportunities.
• Create and deliver high‑impact software demonstrations to position SAP over competitors.
• Support demand generation through marketing events and assist in proposal response for deal execution.

Required Qualifications

• 2–3 years of professional experience with a strong foundation in technical and business processes.
• Hands‑on experience with relevant technologies and industry‑standard tools for solution delivery.
• Strong customer‑facing skills and a cooperative, productive approach to relationships.
• Ability to learn quickly, adapt to change, and apply knowledge to deliver results.
• Understanding of AI fundamentals, use cases, and ethics for identifying business problems solvable with AI.
• Business acumen and knowledge of processes or industries.
• Proficiency in English for global collaboration.
• Curiosity, agility, and a passion for learning in a fast‑paced environment.
• Strong problem‑solving, project management, and creative thinking skills.
• Emotional intelligence and cultural awareness supporting inclusive teamwork.
• Eagerness to take initiative and a results‑oriented mindset.

Equal Employment Opportunity

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, and related conditions), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local laws.