Customer Success & Retention Manager

JR United Kingdom; North East; On-site; GBP 60,000; Full time

Job summary

An established industry player is seeking a Customer Success & Retention Manager to enhance client engagement in North East England & Scotland. This field-based role involves building trust and solving challenges while ensuring customer satisfaction and loyalty. With a focus on sustainability, you'll be pivotal in driving account growth and delivering value to clients. Join a dynamic team committed to making a real impact on customers and the planet, and enjoy a competitive package that includes private healthcare and a contributory pension scheme.

Benefits

Contributory Pension Scheme

Private Healthcare

Enhanced Maternity and Paternity Pay

Corporate Discount Scheme

Employee Assistance Program

Cycle to Work Scheme

Recognition Awards

Career Progression Support

Qualifications

• Proven experience in customer success and retention roles.
• Strong interpersonal skills with a consultative approach.

Responsibilities

• Revive high-risk customer accounts and deliver long-term value.
• Collaborate across teams to drive smarter decisions.

Skills

Customer Relationship Management

Consultative Selling

Problem Solving

Communication Skills

Job description

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Customer Success & Retention Manager, north east england

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Client:

Location:

north east england, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

We're Hiring: Customer Success & Retention Partner | North East England & Scotland | OTE £60K

At Safetykleen, our customers are at the heart of everything we do - and we’re looking for someone who truly shares that mindset.

This is an exciting opportunity for a credible, customer-obsessed professional to join our team and ensure our clients remain engaged, satisfied, and loyal. You’ll focus on building trust, solving meaningful challenges, and demonstrating the long-term value of partnering with us.

As a key member of our Customer Relations team, you’ll help shape how we retain and grow customer relationships across North East England & Scotland. Please note: this is a field-based role and may require up to two overnight stays per week.

If you're someone who:

• Loves meeting customers face-to-face (around two per day)
• Knows how to turn around a tricky relationship
• Is commercially savvy and consultative in approach
• Believes that customer success equals company success
• Wants to work for a company that’s serious about sustainability and service

… this role could be for you.

What you’ll do:

• Own and revive high-risk customer accounts
• Uncover insights that help us serve better
• Collaborate across teams to drive smarter decisions
• Deliver value, not just solutions
• Spot opportunities to grow accounts, not just save them
• Be a trusted face of Safetykleen on the ground.

The package:

• 5% Contributory Pension scheme.
• Family Life assurance of 3 times life cover salary.
• Private healthcare scheme from day 1.
• Enhanced maternity and paternity pay.
• Corporate discount scheme focussed on your wellbeing, including discounted Virgin Active Gym membership – and Gymflex.
• Discount and cashback at many retailers.
• Cycle to work scheme.
• Employee Assistance Program with 24/7 confidential helpline support for employees
• Enhanced occupational sick pay scheme for employees with illness and/or conditions requiring treatment.
• CEO & Leadership Employee recognition awards.
• We provide support and access to a range of internal and external courses to help and progress your career with us.

About us:

Safetykleen is a leading provider of Parts Cleaning, Waste Collection and Environmental Advisory services to businesses across Europe.

Safetykleen employs over 2,000 people and serves over 50,000 businesses in 14 countries. We deliver over 1 million services per year through our unparalleled branch network. Our headquarters are based in London, and we are backed by Apax, a leading Private Equity firm.

We are built on a strong business model, winning culture, and always putting the customer at the heart of everything we do and with a mission to help make the planet Safer and Kleener.

If you’re ready to make a real impact—on customers, on teams, and on the planet—we’d love to hear from you.

Apply now or get in touch to find out more.

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