Customer Success Representative

Alkimii; Skerries; On-site; EUR 30,000 - 40,000; Full time

Job summary

A hospitality software scale-up is looking for a passionate Customer Service Representative to provide exceptional service and support. You'll respond to customer queries and troubleshoot issues while working in a dynamic team environment. The ideal candidate should have strong organizational skills and previous customer service experience. Enjoy a flexible working week in a beautiful location with competitive pay and great benefits.

Benefits

Employee benefits

Wellbeing programs

Learning and growth opportunities

Flexible working week

Employee Referral Program

Quarterly team meet-ups

Qualifications

• High levels of computer and tech skills.
• Fluent written and verbal English.
• Team player with attention to detail.

Responsibilities

• Respond to customer calls and emails daily.
• Troubleshoot customer issues.
• Anticipate and exceed customer needs.

Skills

Customer service

Communication skills

Problem-solving

Organizational skills

Outgoing personality

Job description

We have an exciting new role for a passionate, ambitious, ‘go-getter’, who wants to be part of a hospitality software scale-up company.

As a hospitality business, we know how important it is to deliver 5 star service and that is what this role will do on a day-to-day basis. This role will focus on being the first point for our customers, providing timely responses and resolutions to all queries in a friendly and professional manner.

Before you apply, we feel it’s important that you know a bit more about us…

We:

• Enjoy being up early enough to see the sunrise
• Appreciate a good barista coffee
• Discipline ourselves with morning workouts
• Feed our curiosity with a good book
• Don’t take ourselves too seriously
• Constantly ask ourselves how we can make it easier for our customers
• Love long walks on the beach (yes, really!)

And some details we feel best describes our new addition to the Team…

You:

• Want to be part of something exciting
• Want to grow your professional network
• Are comfortable expressing your opinions
• Hold the door open for the person behind you
• Are bursting with creative ideas
• Know the difference between chess and checkers
• Want to be more than just another employee in a big firm
• Know the real reason some places offer pingpong tables and sleep pods…(we don’t by the way)

This role will involve:

• Office based 4 days per week
• Lots of talking
• Troubleshooting
• Active listening
• Thinking on your feet
• Anticipating and exceeding customer needs
• High levels of organisation, prioritising and initiative
• Responding to customer calls and emails on a daily basis

It will ideally suit someone:

• With previous customer service experience
• With Hospitality experience
• Who thrives under pressure
• With incredible organisational skills
• Who is outgoing and confident
• Enjoys an office based environment yet flexible to travel on occasion

Essential for the role:

• High levels of computer and tech skills
• Eligibility to work full time in Ireland
• Appetite for learning and development
• Fluent written and verbal English
• Excellent communication skills
• Team player
• High levels of attention to detail

What can you expect from us:

Full time competitive salary

Clevercards - Employee Benefits -

???? Wellbeing programs, learning and growth opportunities

️ Flexible working week, because we take seriously the productivity and wellbeing of our team

You will work on meaningful and challenging tasks in a relaxed yet supportive environment.

4,000 Employee Referral Program

Work in a beautiful building located on Skerries Harbour overlooking the pier! we get the best sunsets!

Quarterly team meet-ups

All sounding good? Check out what your new commute might look like: https://goo.gl/maps/cf5LPcJmCBBPYZFR8