Customer Success Representative

EonX is Australia's leading loyalty fintech, specialising in creating bespoke platforms for Australia's largest ASX200 listed organisations and iconic brands across the banking, insurance, utilities, pharmaceutical, sports & entertainment industries.

This is an amazing opportunity to join a dynamic and highly innovative team with a great social culture and become an active part of revolutionising the loyalty and fintech space in Australia. With amazing work perks and employment incentives, our company provides opportunities for career progression and development locally and internationally.

As our portfolio of clients continues to expand, we are inviting talented and highly motivated people to join us in building the loyalty and payments platforms of tomorrow.

About the role

The purpose of the Customer Success Representative role is to ensure that customers are successful in using EonX’s proprietary, white labeled, bill payments platform.

As a key member of the team, your role will involve close collaboration with Business Development Managers to ensure a seamless customer onboarding experience. In this capacity, you will drive platform awareness, provide education, and promote adoption through regular and direct communications.

Additionally, you will be responsible for managing post sales activities including customer lifecycle management, to ensure sustained customer satisfaction and loyalty.

Responsibilities

• Onboard new customers and ensure a smooth transition into the platform
• Develop and maintain positive relationships with customers, acting as their primary point of contact
• Provide ongoing education and training to customers to ensure they are maximising the value of the platform
• Monitor customer usage and engagement to identify potential issues and opportunities for improvement
• Proactively address customer concerns and issues to ensure they are resolved in a timely and effective manner
• Identify opportunities for upselling or cross-selling to existing customers
• Collaborate with internal teams such as Business Development, Product, and Support, to ensure a seamless customer experience
• Conduct regular check-ins with customers to assess their satisfaction and gather feedback
• Develop and implement customer success strategies and initiatives to drive retention and growth

Requirements

• Proven experience and knowledge managing onboarding processes pertaining to business accounts
• Strong stakeholder engagement skills with internal and external partners, with a proven record of client retention
• Mature and accountable approach to goals, targets, and commitments to the business and to partners
• Driven and highly motivated professional who can operate within a plan but also show innovation and initiative
• Positive can-do attitude, strong written and verbal skills, trustworthy and a team player
• Familiarity with Salesforce / CRM’s is critical

What do we offer?

We offer a dynamic working environment, flexible work arrangements and a diverse range of benefits and work perks.

We welcome people of different backgrounds, experiences, abilities, and perspectives.

We are an equal opportunity employer and a pleasant and supportive place to work.

It's time to love where you work, join our team at EonX!

Employer Questions

Your application will include the following questions :

• How many years' experience do you have as a Customer Success Consultant?

How to apply

Please send your resume and a cover letter addressing the key selection criteria to [emailprotected] .