Customer Success - Order Management Specialist - French speaker

Triumph Group; Swindon; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading company in the lingerie sector seeks a Customer Success - Order Management Specialist fluent in French for their Swindon office. The ideal candidate will manage order processes, ensure compliance with company policies, and build strong relationships with clients. This role requires at least 2 years of experience in order management and strong analytical and communication skills, placing a strong emphasis on customer satisfaction.

Benefits

Diversity and inclusion initiatives

Career development opportunities

Dynamic and fast-paced work environment

Qualifications

• Fluent in English and French.
• Experience with data analysis and reporting.
• Project management skills are a plus.

Responsibilities

• Manage the order fulfillment process and ensure it adheres to policies.
• Build relationships with national accounts and ensure effective communication.
• Analyze business processes for improvement strategies.

Skills

Analytical skills

Interpersonal skills

Communication skills

Organization skills

Customer-centered approach

Education

2 years experience in order management

Tools

SAP

Salesforce

Microsoft Office

Job description

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Join to apply for the Customer Success - Order Management Specialist - French speaker role at Triumph Group

Triumph Group joins the ranks of global leaders in the lingerie sector, with a multi-facetted product palette that is sold in more than 80 countries, from Norway to Morocco and from Chile to Australia. This is taken care of by around 20,000 wholesale customers, with whom Triumph has traditionally had close relations, in addition to a dense network of more than 2,300 controlled points of sale, which are operated both by partners and by Triumph itself. The company is mindful of the fact that quality products must be accompanied by excellent service in order to satisfy demanding consumers.

Learn more about Triumph on:

www.triumph.com

www.facebook.com/Triumph/

www.instagram.com/Triumph/

www.linkedin.com/company/triumph-international/

Our Customer Success Department for our office in Swindon is looking for a

Your Responsibilities:

• Perform excellent & pro-active track of orders and managing processes that is needed for fulfillment stage
• Ensure policies & procedures such as cancellations, returns, holds (reserved stock) are followed up with all relevant key stakeholders (e.g., CS, Sales, B&M, Finance)
• Ensure a clean Orderbook/Contract Orderbook which is managed pro-actively, ensure on time call-off’s (contracts), holds management (reserving of stock), follow up with Sales on time to deliver the holds, including tracking and maintenance of orders with the goal to deliver on time and in full according to set priorities
• Help to resolve credit issues, minimize back orders, manage the remaining to zero through liaising with your counterparts within Finance and Sales
• Build and maintain an excellent relationship with the national accounts and ensure an active communication flow with the sales account team
• Support monthly – or bi-monthly account meetings in which performance of the accounts are discussed and actions and priorities to improve our efficiency and effectiveness are defined
• Independently identify and solve account issues related to product orders, deliveries, credit and returns
• Perform business analysis as basis for Order Management Operations and future improvement strategies, including a respective follow up of agreed KPIs
• Monitor data integrity and lead the ongoing validation process (Orderbook, Customer Data etc.)
• Be the local key contact for Order Management and other projects to train and mentor individuals as new processes are implemented

Your ideal profile:

• At least 2 years of experience in Order Management
• You are fluent in English (must have) and French (must have)
• Experience in working with data, analyzing figures, and producing reports
• Good interpersonal and communication skills, showing a customer-centered approach; pleasure to work in a cross-border team and with different cultures
• Planning and organizational skills, including time management and the ability to prioritize and delegate when appropriate
• Analytical skills, attention to details and numbers; affinity to act based on analysis
• Project management skills and knowledge of methodologies is an advantage
• IT proficiency: Microsoft Office (especially Teams, Excel, Word), experience with SAP (big plus); experience with Salesforce (nice to have)
• Ability to work under tight deadlines
• A team player

We offer:

You will never walk alone

As a family owned business with more than 135 years of experience, Triumph embraces diversity throughout our global organization. Currently, our offices are present in over 40 countries across Europe and Asia having many international teams collaborate together every day. Guiding our corporate behaviors are respect and value for our employees, but also Collaboration as one of our key Corporate Competencies, being a core part of our every day working environment.

Make a Difference, together

The future belongs to our children. At Triumph, we want to be proud of our commitment to building a sustainable society and protecting the environment, and we work everyday to ensure our products are manufactured in an sustainable way. This is our vision: We want to be a company that is characterized by responsible leadership and consideration for future generations and that cares for the legacy that we leave behind to our children.

Putting People at the center

At Triumph we are committed to our employees, they represent the foundation for our success. This means that as a company, we are driven to offer great career opportunities in a dynamic fast-paced organization. Our HR function across the globe strives to support our employees in their development, through our Triumph Learning Academy

We continuously strive to recruit new talent, offering them one of the textile industry’s most international working environments, excellent conditions and great development opportunities in a company still owned and managed by the founding families. Our headquarters employs people from more than 30 nationalities and as a European company, we are present in many key markets in Europe, like Germany, Italy, France and growing in Eastern Europe. We are proud to have become one of the leading players in Asia very early on, in countries like Japan, China and Singapore, as well as being an employer that people aspire to work for. As a company serving women, we fundamentally believe in gender equality and diversity. Women make up more than 50% of our company’s workforce. In the last years, we have had a specific and successful drive to increase the number of women in management.

Triumph is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, colour, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

If you are seeking a great opportunity to develop your career, please send us your CV in English by clicking on Apply.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail Apparel and Fashion

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