Customer Success & Operations Manager at Insurtech Insights

Insurtech Insights; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the Insurtech sector is seeking a Customer Success & Operations Manager in London. The role involves collaborating with various internal teams to ensure exceptional client service and managing client relationships post-contract. Ideal candidates will have a strong background in client management, excellent organizational skills, and a proactive approach to their work.

Benefits

Unlimited growth potential

Travel opportunities

Attractive compensation package

Hands-on experience

Qualifications

• 3+ years of experience in client management, account management, or customer success roles.
• Proficient in CRM software and Google Workspace tools.
• Well-organized and detail-oriented.

Responsibilities

• Collaborate with sales, marketing, and operations to deliver exceptional client service.
• Serve as the primary contact for clients post-contract.
• Maintain accurate records of client interactions using CRM.

Skills

Client Management

Organizational Skills

Project Management

Proficiency in CRM Software

Google Workspace

Education

Bachelor’s or Master’s Degree

Job description

Customer Success & Operations Manager at Insurtech Insights

London, United Kingdom

About us

Insurtech Insights is a community connecting industry executives, entrepreneurs, and professionals. We are a start-up on a growth journey, helping leaders evolve and create stronger businesses through people and technology. Our focus is on addressing the challenges and opportunities in Insurance and Insurance Tech. We bring together influential executives, investors, and entrepreneurs to share insights on how technology will shape the future of Insurance, and to forge long-lasting partnerships and client relationships.

Insurtech Insights is part of United Media (https://www.united-media.com/), which specializes in building large-scale industry media and conference products across sectors such as insurance, HR, private equity, and retail.

What we offer you

As our Client Success Manager, you will have the opportunity to take ownership of our success. To support your growth, we offer:

• The chance to make a real impact—gaining operational experience in a start-up where your work and results are highly tangible and impactful.
• Unlimited growth potential within our company—our strong track record of promoting internally.
• Travel opportunities: participate in our overseas conferences.
• Valuable transferable skills—enhance your interpersonal, organizational, and project management abilities through hands-on experience.
• An attractive compensation package.
• The opportunity to build relationships with global industry leaders and grow your personal brand.

Responsibilities

• Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional client service.
• Align with sponsors' expectations—pre- and post-sale—to ensure the sales process is feasible.
• Serve as the primary contact for clients post-contract, from planning through event delivery.
• Maintain accurate records of client interactions, contracts, and agreements using our CRM system.
• Provide daily support to sponsors to facilitate their registration through our internal systems.
• Build an internal knowledge base and assist with onboarding new clients.
• Collect feedback after events to assess satisfaction and identify areas for improvement.

What we expect from you

We are looking for candidates who:

• Take ownership of their work, are proactive, and follow through on commitments.
• Are well-organized, detail-oriented, and capable of prioritizing tasks effectively.
• Have a bachelor’s or master’s degree with excellent results.
• Possess a UK work permit.
• Are quick learners and competent with new systems.
• Are proficient in CRM software and Google Workspace tools.
• Have 3+ years of experience in client management, account management, or customer success roles.

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