Customer Success Manager, Workvivo - United Kingdom

Pantera Capital; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in London seeks a passionate Customer Success Manager to enhance customer satisfaction and engagement. The role involves fostering strong relationships, addressing customer challenges proactively, and advocating for product improvements. Ideal candidates will have Customer Success experience and excellent communication skills. This position offers a structured hybrid working environment, promoting both remote and office collaboration.

Benefits

Comprehensive benefits program

Hybrid working environment

Support for work-life balance

Qualifications

• Experience in Customer Success roles with a focus on relationship building.
• Ability to communicate naturally in various settings.
• Strong writing skills with a clear professional tone.

Responsibilities

• Build and maintain strong relationships with customers.
• Champion employee engagement practices.
• Conduct regular check-ins to monitor progress.

Skills

Communication skills

Proactive problem-solving

Customer Success expertise

Strategic thinking

KPI management

Job description

What you can expect

At Workvivo, we’re on a mission to bring workplace culture to life. No matter where in the world employees log in from. As we grow globally (and fast!), we’re looking for passionate, people-first Customer Success Managers to help our customers fall in love with Workvivo and unlock its full potential. If you’re all about building relationships, solving problems before they even appear, and making customers feel like absolute rockstars - keep reading.

About the Team

Workvivo is the heart of the employee experience. We’re a digital platform that amplifies culture, connects people, and celebrates the moments that make work meaningful. Now a proud part of the Zoom family, we’re combining purpose with powerful tech to help teams thrive everywhere. We work hard, celebrate often, and put people at the center of everything we do - including you.

Responsibilities

• Building strong, trusted relationships with our amazing customers and keep them smiling.
• Championing employee engagement and internal comms best practices like a true expert.
• Leading regular check-ins (weekly/biweekly) and keep track of progress like a pro.
• Running Executive Business Reviews that show real value.
• Understanding what success looks like for each customer and help them get there.
• Bringing customer insights back to our team—be their voice and advocate for product improvements.
• Keeping things running smoothly, proactively solve problems, and bring your creative flair to every challenge.

What we’re looking for

• Communicate naturally —whether it’s over a coffee, a call, or a big presentation.
• Think strategically and constantly ask, “How can we do this even better?”
• Write clearly and professionally, with a strong grasp of tone, structure, and audience.
• Bring Customer Success experience, knowing what works—and what doesn’t.
• Solve problems proactively and creatively, always thinking outside the box.
• Work confidently with KPIs and demonstrate the real impact of your efforts.
• Deliver outstanding service that builds trust—your customers love working with you.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Learn more.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.