Customer Success Manager UK&I

Our client is looking to hire an experienced Customer Success Manager (CSM) to join their EMEA team in the UK and play a critical role in helping customers achieve value and success with our solutions.

As a CSM, you will be responsible for managing relationships across a portfolio of UK-based strategic accounts, ensuring satisfaction, driving adoption, and uncovering expansion opportunities.

This is a customer-facing role requiring a blend of relationship management, technical aptitude, and strategic thinking.

The ideal candidate will have at least 3 years of experience in Customer Success, with a background in Technical Account Management (TAM) or a similarly technical role being highly desirable.

Key Responsibilities:

• Own the post-sales customer journey, ensuring smooth onboarding, high adoption, and long-term engagement.
• Develop strong relationships with key stakeholders at various levels across customer organizations.
• Proactively identify risks to customer success and develop strategies to mitigate them.
• Drive renewals, retention, and identify upsell and cross-sell opportunities in collaboration with the Sales team.
• Conduct regular business reviews and success planning sessions to align customer goals with product capabilities.
• Use customer usage data and insights to guide strategic conversations and ensure maximum value delivery.
• Collaborate closely with internal teams including Sales, Product, Support, and Technical teams to advocate for customer needs and ensure a seamless experience.
• Serve as a trusted advisor by staying current on product knowledge and industry trends relevant to your customers.

Experience Required:

• 3+ years of experience in a Customer Success, Technical Account Management role.
• A technical background (e.g., Technical Account Management, Pre-Sales, IT Consulting, or related experience).
• A solid understanding of enterprise IT environments, networking, or cloud technologies.
• Proven ability to manage and grow customer relationships in a B2B SaaS or technology environment.
• Strong communication and interpersonal skills, with the ability to build rapport with both technical and non-technical stakeholders.
• Comfortable working with CRM and Customer Success tools (e.g., Salesforce, Gainsight, etc.).
• Results-driven, self-motivated, and able to work independently in a fast-paced environment.
• Willingness to travel occasionally for customer meetings.

The Offer / Package:

• Base Salary : £80,000 - £110,000 (dependant on experience)
• Bonus Structure
• Remote Working
• Full Corporate Benefits

Applicants must be currently living in the UK and hold a valid UK passport.