Customer Success Manager UK&I

JR United Kingdom; Greater London; On-site; GBP 80,000 - 110,000; Full time

Job summary

An established industry player is seeking an experienced Customer Success Manager to enhance customer satisfaction and drive product adoption across strategic accounts in the UK. This role is pivotal in fostering relationships and ensuring customers derive maximum value from solutions. The ideal candidate will have a strong technical background and at least 3 years of experience in Customer Success or Technical Account Management. This position offers a competitive salary and the flexibility of remote working, making it an exciting opportunity for those looking to make a significant impact in a dynamic environment.

Qualifications

• 3+ years in Customer Success or Technical Account Management.
• Strong understanding of enterprise IT and cloud technologies.

Responsibilities

• Manage post-sales customer journey and ensure high adoption.
• Identify risks to customer success and develop strategies.

Skills

Customer Success Management

Technical Account Management

Communication Skills

Interpersonal Skills

CRM Tools

Tools

Salesforce

Gainsight

Job description

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Our client is looking to hire an experienced Customer Success Manager (CSM) to join their EMEA team in the UK and play a critical role in helping customers achieve value and success with our solutions.

As a CSM, you will be responsible for managing relationships across a portfolio of UK-based strategic accounts, ensuring satisfaction, driving adoption, and uncovering expansion opportunities.

This is a customer-facing role requiring a blend of relationship management, technical aptitude, and strategic thinking.

The ideal candidate will have at least 3 years of experience in Customer Success, with a background in Technical Account Management (TAM) or a similarly technical role being highly desirable.

Key Responsibilities:

• Own the post-sales customer journey, ensuring smooth onboarding, high adoption, and long-term engagement.
• Develop strong relationships with key stakeholders at various levels across customer organizations.
• Proactively identify risks to customer success and develop strategies to mitigate them.
• Drive renewals, retention, and identify upsell and cross-sell opportunities in collaboration with the Sales team.
• Conduct regular business reviews and success planning sessions to align customer goals with product capabilities.
• Use customer usage data and insights to guide strategic conversations and ensure maximum value delivery.
• Collaborate closely with internal teams including Sales, Product, Support, and Technical teams to advocate for customer needs and ensure a seamless experience.
• Serve as a trusted advisor by staying current on product knowledge and industry trends relevant to your customers.

Experience Required:

• 3+ years of experience in a Customer Success, Technical Account Management role.
• A technical background (e.g., Technical Account Management, Pre-Sales, IT Consulting, or related experience).
• A solid understanding of enterprise IT environments, networking, or cloud technologies.
• Proven ability to manage and grow customer relationships in a B2B SaaS or technology environment.
• Strong communication and interpersonal skills, with the ability to build rapport with both technical and non-technical stakeholders.
• Comfortable working with CRM and Customer Success tools (e.g., Salesforce, Gainsight, etc.).
• Results-driven, self-motivated, and able to work independently in a fast-paced environment.
• Willingness to travel occasionally for customer meetings.

The Offer / Package:

• Base Salary : £80,000 - £110,000 (dependant on experience)
• Bonus Structure
• Remote Working

Applicants must be currently living in the UK and hold a valid UK passport.