Customer Success Manager, UK

SaaSiest London; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Equity after probation

Professional development

Team events

Job summary

Modular Finance in London is seeking a Customer Success Manager to own a portfolio of clients, onboarding new customers, and driving value through strong relationships and product feedback. You will work closely with Heads of Investor Relations and CFOs of listed companies and become the expert for our SaaS solutions.

Based in London with a hybrid work model, you will help our UK expansion and contribute to ongoing success while collaborating with our Stockholm team.

Qualifications

• A few years of experience in account management or a similar SaaS role.
• Excellent communication and presenting skills.
• Genuine interest in the stock market and finance industry.

Responsibilities

• Nurture and develop customer relationships.
• End-to-end onboarding of new customers.
• Bridge for product feedback between customers and the product team.
• Assist with incoming support requests.
• Drive projects independently and with the team.

Skills

Account management

SaaS experience

Customer communication

Finance interest

Job description

Do you have a strong interest in the business world? Do you genuinely enjoy building customer relationships? In this role, you will be responsible for your own client portfolio and interact daily with Heads of Investor Relations and CFOs of listed companies.

Modular Finance provides tools for listed companies and financial market players to create efficiency and transparency in the capital markets. We are expanding further in the UK, and we are now looking for another star to join our Customer Success team.

About Us

We are a stable, fast-growing, and entrepreneurial data and SaaS company within the fintech sector, with around 90 employees. We have a very strong customer focus and strive to always exceed customer expectations. We enjoy a fast pace, freedom with responsibility, and working as a team. New colleagues also have the opportunity to become shareholders and take part in our continued journey.

About the Role

Our Customer Success team currently consists of 12 colleagues across the Stockholm and London offices, all of whom play a significant role in our business by working daily to strengthen relationships with our most important asset - our customers. As a Customer Success Manager, your vital task is to create and further develop strong client relationships. To succeed, you must become an expert in our products and our customer-related processes. In short, you are the CEO of your own client portfolio. For the right person, there are great opportunities for growth.

Your main responsibilities will include:

• Nurturing and developing our customer relationships
• End-to-end onboarding of new customers
• Acting as a bridge for product feedback between customers and the product team
• Help handling incoming support requests
• Driving projects independently and collaboratively

A Day in the Life of a Customer Success Manager

• 08.30 - 09.00:Scan the morning news to stay up to date with market events
• 09.00 - 10.00:Onboarding meeting with a new customer
• 10.00 - 11.00:Meeting with the product team to sync on updates and test new features to ensure you're comfortable selling and instructing clients
• 11.00 - 12.00:Training session for a new user at a listed company
• 12.00 - 13.00:Lunch with colleagues
• 13.00 - 14.00:Sit in on a colleague's sales meeting with one of your clients
• 14.00 - 15.00:Project meeting for your own initiative on how to improve our onboarding structure
• 15.00 - 17.00:Review and follow-up on active integration processes
• 17.00 - 17.30:Answering customer questions

Your Profile

To succeed in this role, you need:

• A few years of experience in account management or a similar role (Customer Success Manager/Account Executive/Key Account Manager), preferably within SaaS.
• Excellent communication and presenting skills
• Genuine interest in the stock market and finance industry

To thrive, you should be structured, take ownership of your work, and ensure tasks are completed on time. You have a customer-centric mindset and are passionate about delivering the best possible service. You are a good listener, solution-oriented, down-to-earth, and possess strong social skills. You enjoy working in a fast-paced environment, both independently and as part of a team.

What We Offer

• A workplace that promotes learning and knowledge sharing within our field.
• Fast growth with excellent opportunities for professional development for the right person.
• A strong team spirit and joint company activities, such and larger events.
• A stable company with competitive salary and health insurance
• Equity/ownership in Modular Finance after the completed probationary period.

Terms:

Permanent position with an initial 6-month probationary period

Start date:

As soon as possible

Location:

London

We apply a hybrid model with the majority of the week in the office. Occasional travel to our headquarters in Stockholm may be required.

Note that your employment is conditional upon you being legally entitled to live and work in the UK.

If you have questions about the position, feel free to contact Matt Sayer, General Manager UK,[e-mail].

We respond to all applications.