Customer Success Manager, Sport-Tech

Freshminds Interim; London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A fast growing sports-tech company is seeking a strategic and hands-on Customer Success leader to manage a team and enhance customer engagement. The role includes leadership, lifecycle management, and data-driven decision-making. Located in London with an international component, it offers a competitive salary of £50,000-£60,000 depending on experience.

Qualifications

• Proven experience in Customer Success or Account Management.
• Strong leadership and communication skills.
• Data-driven mindset with a passion for customer experience.
• Interest in sports or tech is a plus.

Responsibilities

• Lead and mentor a high-performing Customer Success team.
• Own customer lifecycle strategy, from onboarding to renewal.
• Collaborate cross-functionally to improve product experience.
• Use data to drive decisions and optimise customer outcomes.

Skills

Customer Success

Leadership

Communication

Data-driven decision making

Job description

A fast growing sports-tech company on a mission to revolutionise coaching through wearable technology is looking for a strategic and hands-on Customer Success leader to join the team. You will manage a small team, drive retention and engagement, and shape the customer journey for a global community.

Key responsibilities include:

• Lead and mentor a high-performing Customer Success team
• Own customer lifecycle strategy, from onboarding to renewal
• Collaborate cross-functionally to improve product experience
• Use data to drive decisions and optimise customer outcomes

You will have:

• Proven experience in Customer Success or Account Management
• Strong leadership and communication skills
• Data-driven mindset with a passion for customer experience
• Interest in sports or tech is a plus

Details:

• Start date: ASAP
• Duration: 12 months
• Salary: £50,000-£60,000 dependent on experience
• Location: London with 3 months on-site in European base (expenses covered)