Customer Success Manager Software Adoption.

Cisco Systems; London; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading technology company is seeking a Customer Success Manager to drive software adoption and ensure customer success. The role involves building strong relationships, developing adoption plans, and collaborating with teams to maximize customer value. Candidates should have experience with technology architecture and interact with customer executives.

Qualifications

• Experience developing software adoption plans.
• Experience leading cross-functional virtual teams.
• Experience with recurring revenue concepts and margin.

Responsibilities

• Drive software utilization and value realization.
• Manage renewal risks and increase customer retention.
• Act as a technology advocate providing insights.

Skills

Knowledge of technology architecture

Driving software adoption

Building customer relationships

Education

CCIE/Industry equivalent certification

Job description

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Customer Success Manager Software Adoption, London

Client: Cisco

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: e09f1b7d055d

Job Views: 4

Posted: 14.07.2025

Expiry Date: 28.08.2025

Job Description:

Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

Location: UK

Travel: Up to 30%

Meet the Team:

You will be joining a highly experienced and collaborative team that works with Customer Experience (CX) resources, Customer Success Specialists (CSS), Renewals teams, and Partners to ensure customers achieve maximum value from our services, while driving Annual Recurring Revenue (ARR) growth through strong partnerships with Sales and Renewals teams.

Your Impact:

You are proactive and strategic, passionate about driving software utilization to accelerate business outcomes. You excel at crafting and implementing Technical Adoption Plans that optimize Return on Investment. Your ability to connect Cisco's offerings to success measures and remove adoption barriers is unmatched. You focus on driving ARR growth and work collaboratively with Renewals and Sales teams. You are skilled at identifying new opportunities and dedicated to ensuring customer success.

As a Customer Success Manager, you play a key role in helping customers adopt Cisco technologies, driving value realization and growth. Acting as the primary point of contact, you guide customers through software adoption, enabling them to achieve their business and technical goals. Your responsibilities include:

• Driving software utilization and value realization to support renewals and business growth.
• Proactively managing renewal risks, increasing customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
• Building strong customer relationships to understand their challenges and objectives, and collaborating with Sales, Renewals, and other teams to identify impactful use cases.
• Acting as a technology advocate by providing insights to Cisco’s product teams and staying informed on the latest technologies, competitive landscape, and industry trends.
• Offering mentorship to customers to help them achieve their business and technical goals with Cisco technologies.

Minimum Qualifications:

• Knowledge of a single technology architecture or CCIE/Industry equivalent certification
• Experience developing software adoption plans across technology portfolio
• Experience driving software adoption with customer executives and technical leaders
• Experience leading cross-functional virtual teams in a matrix organization
• Experience with recurring revenue concepts, margin, and attrition