Customer Success Manager - Software

-; Horsham; On-site; GBP 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Manager, where you will play a pivotal role in ensuring partners maximize their value from our software solutions. This dynamic position involves managing key relationships, driving partner success through effective onboarding, and collaborating with cross-functional teams to enhance engagement. With a commitment to innovation and a culture that values diversity, this role offers the opportunity to work with a renowned brand that prioritizes growth and inclusion. If you're passionate about customer success and eager to make a difference, this is the perfect opportunity for you.

Benefits

Work for a well-known brand

Dynamic team with internal promotions

Culture of inclusion and diversity

Qualifications

• Extensive experience in account management in a software environment.
• Strong focus on partner success and managing complex projects.

Responsibilities

• Manage partner relationships to retain and renew SaaS revenue.
• Oversee partner lifecycle from pre-sales to onboarding and usage.

Skills

Account Management

Project Management

Analytical Skills

Communication Skills

Customer Engagement

Education

Bachelor's Degree in Business or Technical Field

Job description

Innovate to solve the world's most important challenges

Customer Success Manager - Software

We have an opportunity for a Customer Success Manager - Software to join us at Honeywell, where you will work to ensure our BMS partner's journey from purchase to deployment is smooth and well managed. You will also monitor partner health and establish a cadence of partner interactions that ensure each partner is receiving maximum value from Honeywell. As the role mainly interacts with the BMS channel partners, it could more aptly be named a Partner Success Manager (PSM).

Ideal candidates should be comfortable with customer contact, up-selling/cross-selling, communicating with executives, and confidently managing accounts to success. This position works closely with a team consisting of Development, Offering Management, Sales Account Executives, and Customer Support Managers. Every interaction (e.g., onboarding, support, in-app product interaction) with the partners is an opportunity to create an advocate and generate high-quality leads.

This is a remote role, with around 25 -50% travel within Europe.

Honeywell

Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware, and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy, and operational efficiencies to create a better building experience.

Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.

Key Responsibilities

1. Manage partner relationships to retain and renew SaaS revenue, focusing on up-selling and maintaining a deep understanding of product features for specific business needs.
2. Oversee the entire partner lifecycle, from pre-sales and onboarding to monitoring account usage and addressing churn risks.
3. Collaborate with CSM teams to develop documentation for onboarding and training, while providing technical support and feedback to Product and Development teams.
4. Continuously improve engagement processes, ensuring value for partners and supporting sales efforts for renewals and lead capture.
5. Conduct quarterly account reviews and work with marketing on surveys and case studies to enhance partner relationships and gather feedback.

Key Skills and Qualifications

• Extensive account management experience in a successful software-oriented company, highlighting a strong focus on partner success.
• Proven expertise in managing complex deployment and usage projects, with adaptability in handling both large and small partners.
• Excellent organizational, analytical, and project management skills, along with strong verbal and written communication abilities.
• Ability to listen and coordinate effectively with partners and technical teams to address concerns and find suitable solutions.
• Educational background includes a Bachelor's degree in business or a technical field, or equivalent experience, with a commitment to driving partner success in collaboration with field teams.

Our Offer

• Work for a well-known brand with a continued focus on innovation and growth.
• Join a dynamic team where most leaders are promoted from within.
• A culture that fosters inclusion, diversity, and innovation.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

Additional Information

• JOB ID: HRD260545
• Category: Sales
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 04
• Referral Bonus: 1500
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Exempt