Customer Success Manager - SaaS | Watford | Up to £50k

Red Door Recruitment; Watford; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A global software solutions company is seeking a Customer Success Manager for their Watford office. This role focuses on enhancing customer relationships and ensuring product adoption through effective onboarding and support. With a competitive salary of up to £50k and hybrid working options, this position offers excellent career progression opportunities.

Benefits

22 days holiday plus 1 additional day per year of service

Healthcare

Qualifications

• At least 3 years’ experience in a client-facing role, managing complex accounts.
• Experience in onboarding and training enterprise customers.
• Strong written and verbal communication skills in English.

Responsibilities

• Increase the values of services by cooperating with customers.
• Support customers by setting up their Software.
• Develop best practices for new customer onboarding.

Skills

Communication

Customer Relationship Management

Problem Solving

Time Management

Job description

Customer Success Manager - SaaS | Watford | Up to £50k

21 May

Our client, a global software solutions company, are recruiting for a Customer Success Manager to join their UK office in Watford.

The purpose of the role is to strengthen the Customer Success Team and you will be working towards increasing the value the customers get out of the company products. It is very much relationship-focused customer care that aligns client and vendor goals for mutually beneficial outcomes!

With a fantastic salary and earning potential, great benefits and opportunity to work for a hugely successful and interesting global company, this is an excellent opportunity to progress career!

What’s in it for you?

· Salary: Up to £50k salary depending on experience

· Hours: 8.30am-5.30pm Monday to Friday - hybrid working

· 22 days holiday plus 1 additional day per year of service (up to 25 days)

· Healthcare

Key responsibilities:

· Increase the values of services by cooperating with the customer, sales and the product team.

· Support customers by successfully setting up their Software.

· Become a product expert and use this knowledge to effectively guide customers towards their desired outcomes.

· Understand the customer’s needs and use cases to be professionally prepared to overcome any incidents.

· Ensure product adoption by onboarding new customers and new teams

· Develop best practices for new customer onboarding, implementation to ensure ongoing customer growth

· Work closely with the local Customer Success and Sales organizations on a global scale and report directly to the UK Managing Director, liaising closely with the VP of Customer Success.

What the employer is looking for:

· At least 3 years’ experience in a client-facing role, managing complex accounts and dealing with implementation in a B2B, SaaS company.

· Experienced with implementing, onboarding and training of enterprise customers

· Enjoy working cross-functionally on a daily basis. Being the bridge that connects the users with the rest of internal teams (Customer Support, Sales, Product, etc.)

· Assess yourself as a quick learner and have the ability to work effectively in a fast-growing environment

· Open-minded and proactive team player combined with excellent time management skills to achieve ambitious goals

· Have strong written and verbal communication skills in English additional languages could be advantageous

Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.