Customer Success Manager SaaS Global Tech

Customer Success Manager – SaaS Global Tech

Location: Shoreditch, London (Hybrid – 3 Days Onsite)

Contract: 12-Month Contract with potential to extend

Salary: £90,000 per year PAYE

A global leader in providing creative software solutions for everyone from huge tech conglomerates to individual creatives is hiring a Customer Success Manager to accelerate value, drive product adoption, and build lasting enterprise partnerships across a multi-solution, multi-brand portfolio.

You’ll take charge of strategic, complex enterprise accounts, delivering real business outcomes and helping clients transform how they operate through advanced digital marketing solutions.

What You'll Be Doing:

• Own and grow relationships across some of the UK’s largest enterprise brands
• Lead clients through digital transformation with a strong focus on measurable outcomes
• Drive product usage and adoption with structured success plans and strategic account governance
• Align internal teams to solve challenges, accelerate value, and maximize ROI
• Become a trusted partner to C-level stakeholders and senior decision-makers
• Play a key role in client retention, expansion, and long-term satisfaction
• Influence internal strategy and bring thought leadership to the wider Customer Success org

What We’re Looking For:

• 5+ years in Customer Success, Account Management, or post-sales roles in the Digital Marketing or SaaS space
• Strong background managing large, complex, global enterprise accounts
• Confident building senior stakeholder relationships and navigating multi-department ecosystems
• Expertise in digital experience platforms (analytics, personalization, optimization, martech)
• Outstanding communication, presentation, and issue-resolution skills
• Strategic, proactive, and solutions-focused — able to anticipate problems before they arise
• Comfortable working cross-functionally with Sales, Marketing, Consulting, and Professional Services teams

Your next steps to apply:

Apply now with word document CV for immediate review. CV deadline is Monday 14th of April 09:00AM do not hesitate to apply.