Customer Success Manager - SaaS

hireful; Milton Keynes; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading SaaS company in Milton Keynes seeks a Customer Success Manager to build lasting relationships and ensure clients gain maximum value from their solutions. You’ll manage high-profile accounts and provide feedback to shape product development. The role offers a salary of £35k–£40k with a hybrid working model, including great benefits such as private healthcare and pension.

Benefits

5% pension

25 days holiday

2 wellbeing days

Christmas shutdown

private healthcare

life assurance

cinema tickets

Qualifications

• Experienced in customer success or account management.
• Familiar with CRM systems.
• Strong ability to build lasting relationships.

Responsibilities

• Ensure clients get maximum value from our solutions.
• Take ownership of high-profile accounts.
• Use client feedback to shape product future.

Skills

Proven experience in customer success

Account management

Strong handle on CRM systems

Ability to thrive in a fast-paced environment

Job description

Travel. Impact. Growth. This is Customer Success with purpose.

Are you a people-first problem solver who loves building lasting relationships and delivering an unbeatable customer experience? How about a role that gives you the chance to travel across the UK, Ireland, and even globally, while taking ownership of high-profile accounts using cutting-edge SaaS products?

We're looking for a Customer Success Manager who's ready to make a real impact. You'll be the go-to partner for your clients, ensuring they get maximum value from our solutions, while using their feedback to help shape the future of our product.

Role titles: Customer Success Manager, Account Manager, Client Success Manager, Customer Experience Manager, SaaS CSM

Salary: £35k–£40k base + Bonus

Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more

Location: Milton Keynes – Hybrid (2 days/week in-office)

You'll bring proven experience in customer success, account management or client services, a strong handle on CRM systems, and a natural ability to thrive in a fast-paced, tech-led environment.

Sound like your kind of challenge? Click apply and let's talk.

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