Customer Success Manager - RetailTech - 60k to 65k

JR United Kingdom; England; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

A leading company in RetailTech, backed by £3.5 million in funding, is seeking a Customer Success Manager to build and lead a Customer Success division. The role requires at least 3 years of SaaS experience and involves essential tasks such as onboarding and managing customer satisfaction. You will have the opportunity to drive customer engagement and potentially advance to a Team Leader or Head of Customer Success position.

Qualifications

• 3 years' experience in a CSM Executive position in SaaS (SMB & Mid-Market).
• Good interpersonal skills and autonomy in startup.

Responsibilities

• Lay the foundations of the Customer Success team.
• Ensure smooth onboarding and manage churn risks.
• Identify upsell opportunities and relay feedback.

Skills

Interpersonal skills

Dynamic personality

Fluency in English

SaaS experience

Job description

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Customer Success Manager - RetailTech - 60k to 65k, england

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Client:

LITY

Location:

england, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

07.06.2025

Expiry Date:

22.07.2025

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Job Description:

Our partner offers an AI-supported solution that creates visuals for the furniture industry, replacing costly photo shoots and 3D modeling. With a fundraising of 3.5 million, experienced founders (Ex Uber), a growth of 7% per week, they reached 1 million ARR after 10 months of activity and more than 250 active customers:

With a team of 20 people, including 5 at GTM, they are now looking for the person who will build and contribute to the success of the CS division !

Missions

• Lay the foundations of the Customer Success team, working closely with the Go-To-Market team to streamline onboarding processes and define reliable, actionable KPIs.
• Ensure smooth onboarding, conduct regular follow-ups to monitor usage and satisfaction, handle support via Crisp/email, proactively manage churn risks (including re-onboarding), and keep CRM data (HubSpot) accurate and up to date.
• Identify upsell opportunities, assist with account expansion, and relay feature requests and field feedback to the product team.

Skills

• You have at least 3 years' experience in a CSM Executive position in SaaS (SMB & Mid-Market) as a top performer.
• You are very dynamic, extrovert, with good interpersonal skills and the autonomy to evolve in an early startup environment.
• You are native or fluent in English.
• Attractive package: Up to 65k package depending on profile. 50k to 55k fixed - 10k variable + BSCPE.
• The opportunity to become the next Team Leader or Head Of CS in the medium term.
• Open to full remote (US / Europe) or hybrid in Paris.