Customer Success Manager (Retail Media) at AI AdTech SaaS Platform

JR United Kingdom; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading technology recruitment agency is seeking an experienced Customer Success Manager to join a fast-growing AI AdTech SaaS platform in London. In this role, you will optimize marketing campaigns for well-known global brands, leveraging your expertise in Retail Media. Ideal candidates should have a strong background in e-commerce and be data-driven. The company offers competitive benefits and opportunities for professional growth.

Benefits

Bonus

Share options

Extensive benefits

Qualifications

• Proven Retail Media/Commerce expert, confident with high-value global brands.
• Experience with the full Amazon Ads suite is highly beneficial.
• Data-driven mindset with strong attention to detail.

Responsibilities

• Build and optimize marketing campaigns across multiple platforms.
• Interpret campaign trends and make performance recommendations.
• Identify new marketing opportunities to enhance brand awareness.

Skills

Retail Media expertise

Experience with Amazon Ads

Relationship management

Data analysis

Job description

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Customer Success Manager (Retail Media) at AI AdTech SaaS Platform, London

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Client:

Grey Matter Recruitment

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

26.08.2025

Expiry Date:

10.10.2025

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Job Description:

Exciting opportunity for an experienced Customer Success Manager to join a fast-growing AI AdTech SaaS platform, as they continue to scale their Retail Media specialist team.

The Company

• $100m in funding by top VCs
• Manage $8B annually in media spend
• Power digital marketing campaigns in more than 190 countries
• Work with half of the Fortune 50 and all the top 10 Global Ad agency networks
• Bonus, share options, and extensive benefits

The Role

As a Customer Success Manager, you will leverage your expertise across various marketplaces to drive success for a portfolio of well-known global brands.

• Build and optimize successful marketing campaigns across Amazon, Walmart, etc.
• Utilise digital marketing analytics to interpret campaign trends, make performance recommendations, and tell the story behind your clients’ KPIs.
• Identify new marketing opportunities to optimize brand awareness and drive sales.

Desired Skills & Requirements

• Proven Retail Media/Commerce expert, confident working with high-value global brands.
• Experience across the full Amazon Ads suite is highly beneficial.
• Highly strategic, comfortable managing and developing relationships with senior stakeholders.
• Data-driven with strong attention to detail.