Customer Success Manager - Retail Media

Sphere Digital Recruitment; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading tech recruitment firm in London is seeking a Client Success Manager to support clients in maximizing their use of retail media platforms. The ideal candidate has over 2 years' experience in digital marketing and is proficient in tools like Amazon Ads and Criteo. This role offers a hybrid work setup and significant growth opportunities, working with top-tier brands.

Benefits

Hybrid working

Collaborative culture

Clear path for progression

Qualifications

• 2+ years' experience in digital marketing, paid search, or retail media.
• Hands-on knowledge of retail media platforms is highly desirable.
• Organised, proactive, and excited to solve problems.

Responsibilities

• Act as the day-to-day partner for clients, driving platform adoption.
• Deliver onboarding and ongoing training for clients.
• Provide consultative support around retail media platforms.

Skills

Experience in digital marketing

Project management skills

Strong communication

Client-facing roles

Tools

Amazon Ads

Criteo

Citrus

Job description

Client Success Manager - Retail Media

We are working with one of the most innovative tech companies in Retail Media, who are looking for a Client Success Manager to join their growing London team.

This is a brilliant opportunity to join a business at the forefront of Commerce Media, working with some of the world's biggest brands and helping them get the very best out of the platform.

The Role

• Act as the day-to-day partner for clients, driving adoption and successful use of the platform.
• Deliver onboarding and ongoing training to ensure clients maximise ROI.
• Provide consultative support around Retail Media (Amazon, Criteo, Citrus, etc.).
• Perform audits to identify client needs, workflow gaps and growth opportunities.
• Work closely with Client Success Directors to nurture long-term relationships.
• Translate complex analytics into actionable insights that drive performance.

You

• 2+ years' experience in digital marketing, paid search, or retail/commerce media (agency or SaaS/tech vendor background welcome).
• Hands-on knowledge of Amazon Ads, Criteo, Citrus, or other retail media platforms is highly desirable.
• Comfortable in client-facing roles with excellent project management skills.
• Strong communicator, equally confident with stakeholders and data.
• Organised, proactive, and excited to solve problems for clients.

Why Apply

• Join a global leader with huge growth potential.
• Work with top-tier brands and help shape their Retail Media strategy.
• Hybrid working, collaborative culture, and a clear path for progression.
• Exposure to cutting-edge tech and the evolving world of Commerce Media.

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.