Customer Success Manager (Remote)

Reincubate; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

Reincubate is seeking a Customer Success Manager to lead their remote customer success team. This role involves advocating for customers, optimizing CS processes, and ensuring excellent service delivery. Applicants should possess strong organizational skills and be passionate about creating delightful product experiences.

Benefits

25 days’ paid vacation

Flexible hours

Remote work

Share options

Healthcare

Matched pension contribution

Home-office allowances

Professional development allowances

Qualifications

• Management experience running a Customer Success team is preferred.
• Strong organizational and communication skills are essential.
• Passion for great product experiences and problem-solving attitude.

Responsibilities

• Lead the customer success team to ensure a great user experience.
• Advocate for customers in product development and testing.
• Own performance reporting and drive insights for improvements.

Skills

Organisational skills

Communication skills

Empathy

Engaging personality

Job description

We’re looking for a Customer Success Manager to lead our customer success team at Reincubate. You’ll work as part of our growing, fully-remote, and friendly team on the success of Camo, our app that helps people get incredible results with video.

Our customers include teams at Apple, Google, Facebook, Microsoft, and Amazon, the world’s top universities, VIPs around the world, and plenty of people who just want to look better online. Our work has been recognised by HM King Charles III, the NYT, WSJ, and the BBC.

This role is probably right for you if you’re energised by helping customers succeed, and care deeply about their experience. We’re looking for someone remote, working within GMT or CET timezones.

Here’s Aidan, Reincubate’s founder, talking about the role:

You will:

• Lead the customer success team to provide a delightful experience to our users
• Own CS performance reporting, using metric analysis to drive insight and improvement
• Advocate for customers in our product roadmap and our internal and external testing
• Optimise use of CS tools, processes, and systems to provide better internal data, better service, and to maximise team capacity through efficiencies and self-service options

We will:

• Help you set up and contribute to a productive working environment, wherever you are: delight builds on delight
• Give you autonomy in your work, we trust you to solve hard problems well
• Help you settle into your role, manage your responsibilities, and grow as a member of the team: progress comes through sustainable growth
• Provide a space for you to share your opinions and ideas on any topic; integrity and openness are bedrocks of how we interact with one another and our users
• Provide excellent benefits: 25 days’ paid vacation, flexible hours, remote work, share options, healthcare, matched pension contribution, home-office & professional development allowances

You might suit this role if you:

• Have strong organisational and communication skills
• Are engaging, energising and empathetic
• Have a passion for great product experiences; friction, poor design, and unnecessary complexity irritate you
• Ideally, you’ll have management experience running a Customer Success team, but we’re more interested in your future than your past
• Relate to our values: creating delight, “it just works”, sustainability, and integrity

You’ll maximise your chances when applying if you:

• Include a CV that gives us a great idea of who you are and what you’re about
• Take a little time to look at who we are, and what we’re looking for (see reincubate.com/about)
• Share any evidence of you doing the sort of things we’re looking for in your cover letter
• We recommend not using AI to write your application; this tends to result in similar-looking applications that make it harder for us to learn about you (we don't use AI in screening applicants, a real person reads every application)