Customer Success Manager - Portsmouth

Lead Forensics; Portsmouth; Hybrid; GBP 25,000 - 35,000; Full time

Job description

Customer Success Manager

Basic salary £25,000-£35,000 (depending on experience), plus bonus

Portsmouth (Hybrid working available)

If you’re looking to make the most of your ambition and personality, then a career with one of the fastest growing Software companies in the world could be perfect for you. Our team is over 400 people strong, across our UK and US offices and we’re still growing. As a Customer Success Manager, you’ll play a pivotal role in our future growth plans and long-term success. You will work closely with our new clients, guiding their onboarding process; throughout the lifetime of their contract, you will build close working relationships whilst delivering exceptional success, resulting in upselling opportunities and retention of clients.

A day in the life of a Customer Success Manager:

1. Daily meetings with existing clients ranging from 30-60 minutes, with up to 5 meetings a day with your existing customer base.
2. Providing support to your clients by identifying and resolving issues, regularly liaising with customers to develop strategies and general account management.
3. Looking for upselling and cross-selling opportunities; we have 4 amazing sister companies, all within SaaS and Data Services, that could benefit your customers just as much as Lead Forensics!
4. Onboarding new customers with an in-depth video call with stakeholders to determine company needs and objectives, whilst building rapport and developing strong, long-term client relationships.
5. Retention is one of our main focuses as a business and, as a Customer Success Manager, you will be targeted on retention and churn rates as this is one of our most important conversions as a business.

Do you tick these boxes?

1. Sales/Account Management or Customer Success background with experience in interacting with Director Level individuals.
2. Strategic thinker with problem-solving skills.
3. Strong negotiating skills.
4. Previously worked towards targets and KPIs.
5. Experience in using CRM systems.

Benefits:

1. 25 days holiday plus bank holidays, 2 paid charity volunteering days and birthdays off!
2. Employee Assistant Program.
3. Enhanced sick pay, maternity/paternity pay, and pension scheme provided with employer contributions.
4. Personal development (books, courses, etc.) sponsored by the company.
5. Team incentives, company socials including summer/christmas parties and family fun days.
6. Free parking and on-site gym (Portsmouth site), and breakout areas (all sites).

Next Steps:
If this sounds like the job for you, please apply and our Talent Acquisition team will share more about the role and the opportunity. We look forward to speaking with you very soon.

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