Customer Success Manager, Nursing Health Education (Remote)

Elsevier; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A global leader in education products is seeking a Customer Success Manager to support educators with digital product training and optimization. You will provide onboarding, training, and ongoing support to ensure product success and faculty satisfaction. The ideal candidate will have experience in education or communications and strong organizational and communication skills. This role offers a comprehensive benefits package including health, retirement benefits, and wellbeing initiatives.

Benefits

Comprehensive health benefits

401(k) with match

Wellness platform with incentives

Paid Time Off

Short-and-Long Term Disability

Qualifications

• Prior experience in education, training, sales, or digital media.
• Experience solving complex problems and researching technical issues.
• Strong organizational skills with attention to detail.

Responsibilities

• Provide faculty with onboarding and training to achieve product optimization.
• Guide faculty through customer journeys and provide support.
• Respond to inbound customer inquiries and concerns.

Skills

Problem-solving

Attention to detail

Organizational skills

Verbal communication

Written communication

Presentation skills

Proficiency in Microsoft Office

Tools

Microsoft Office

Job description

Customer Success Manager

Would you like to support educators with digital product training and optimization?

Do you enjoy being part of a team that collaborates to deliver success and build customer relationships?

About our Team:

As a global leader in nursing and health education, we prepare Nurses and Allied Health professionals for successful careers. We provide world-class content, innovative learning tools and analytics that improve educational outcomes and help prepare students for the future. We build solid relationships with our customers to understand their needs and provide solutions that deliver successful results.

About the Role:

As a Customer Success Manager, you will provide faculty product consultation, training, and ongoing support. Excellent onboarding and support to ensure product optimization and the renewal of accounts through high faculty satisfaction. Our customers are Nursing and Allied Health programs at universities and colleges.

Responsibilities:

• Provide faculty with onboarding, in-depth training, and consultation on best practices to achieve product optimization

• Guide faculty through varying customer journeys

• Provide proactive outreach and support

• Respond effectively to inbound customer inquiries and concerns

• Monitor produce usage to identify intervention opportunities

• Identify churn risks and upsell opportunities for sales team

• Serve as a product expert by staying up to date on product offerings

• Document faculty interactions and market feedback

Requirements:

• Have prior experience in education, training, sales, support, communications field, or digital media/communications

• Have experience solving complex problems, demonstrating attention to detail, andresearching technical issues

• Possess excellent organizational skills and a high attention to detail

• Demonstrate strong verbal, written and presentation skills

• Demonstrate proficiency with Microsoft Office (Word, Outlook, Excel, PowerPoint are required).

Work in a way that works for you:

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the business:

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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